Dawn Martin Email & Phone Number

Mazak Corp

* Produce monthly reports to record number of students and department income* Lead and collaborate on projects with corporate departments to ensure machine information material is accurate* Customer Care and Research. Explore customer enquiries and machines to determine correct information and have material reproduced for their machine* Respond to machine information questions for employees from all global locations * Manage information systems with up to date machine specifications and instructions * Manage eLearning system, train and assist employees with questions and/or problems they may have and maintain system* Collaborate with instructors to ensure all material is prepped for classes* Work with customers to collect all information for student registrations which assists with accurate bill collections

* Plan and coordinate outreach and special events for Women Ministry* Developed a team of volunteers to help plan and work at these events* Cultivate community relationships* Meet with strategy team to create and/or review plans for such events. Designed creative and professional presentations for weekend services and events.

Florence, Ky

* Collaborated with project team to develop instructional procedures for documenting chemical formulas in corporate plant* Managed projects to gather customer information for lab results at clinical tests and made certain all customers were comfortable throughout the process* Conducted preparation work, problem-solving on and off site and ensured budgets were maintained.

* Researched and analyzed customer mortgage documents to advise customers and/or make corrections* Investigated delinquent customer mortgage accounts and prepared documents for management on bankruptcy accounts* Researched and balanced large corporate bank accounts to ensure accuracy* Represented corporation during bank acquisitions or conversions that involved collaborating with current employees to gather information on how work was processed, and trained 20 to 30 employees to ensure a smooth transition for the customer* Managed project to bring administrative team up to regulations that increased work quality by 83%, and as a result customer complaint decreased* Completed project to develop process that filtered corporate account information that lowered charge offs by 53%.

* Developed materials and planned the format of the main theory class. * Instructed training classes of up to 70 students. * Supervised and guided students during services given to the customers.

Practical Application Of Project Management

Certificate of completing the training of skills and techniques Practical Application of Project Management

Associate, Applied Science Degree In Information Technology – Multimedia

I was awarded the Member of The National Technical Honor Society (NTHS) and Member of The National Dean’s List for excellence.