Orson L. Email & Phone Number

Washington, Dc, Us

Developed the 877 PA line from a voice message center to an inbound information center about Covid-19.Oversaw the performance and knowledge needs of 15 contact tracers and provided feedback, inspiration, and coaching. Managed their schedules and time off requests according to the project’s needs.Prepared and analyzed data based on public health information.Coordinated with other public departments for quality information and service processes.Resolved more an average of five escalations a day.

Handled an average of 20 inbound calls for contact tracing, vaccine distribution, and public health inquiries.Coached and trained 20 junior contact tracers.Coordinated with vaccine providers and other internal areas to execute vaccination delivery.

University Park, Pa, Us

Trained and supervised a total of 14 front-desk employees. Managed the scheduling and time off requests.Supported the leasing manager in organizing and delivering check-in and check-out packages.Reorganized the front desk office outline and procedure documents.

University Park, Pa, Us

Guided an average of 4 research subjects an hour through various questions on the phone (Time avg. 18 min/call).Recorded each subject’s progress, timeline, data, and patterns.Reported data and organized future calls.

Harrisburg, Pennsylvania, Us

Handled an average of 18 calls per hour.Processed requests on the loan application, information updates, and payment options.Cleaned data on call logs, disputations, and defaulted accounts.

Lima, Pe

Prepared personalized and group lessons. Reported on students' progress and attendance.Instructed an average of nine students per classroom on TOEFL, IELTS, and TOEIC.Organized and taught graduate application letters workshop.

Lima, Pe

Planned business approaches and strategies to develop business relationships through through cold market prospecting, outbound calls, and presential visitsDeveloped new partnerships from public CRM databases.Schedule business presentation meetings with potential partners.

Phoenix, Az, Us

Guided business owners on data analysis, supervision, and planning for their micro and medium-sized enterprises.Coached and trained 50 junior consultants.Consulted with business owners in different sectors: retail, education, manufacturing, professional services, marketing, event planning, etc.Advised businesses on SaaS implementation.

Phoenix, Az, Us

Guided business owners on data analysis, supervision, and planning for their micro and medium-sized enterprises.Coached and trained 50 junior consultants.Consulted with business owners in different sectors: retail, education, manufacturing, professional services, marketing, event planning, etc.Advised businesses on SaaS implementation.

Lima, Lima, Pe

Processed business loan requests for micro and small and medium-sized enterprises.Cold-market prospected through outbound calls and on-site meetings more than 50 businesses a day.Followed up on customer portfolio and defaulted accounts.Managed a portfolio of more than 60 customers from different business sectors: retail, education, service industry, manufacturing, marketing, etc.

Lima, Lima, Pe

Wrote an average of five business articles per shift.Covered business events, public reports, and economic announcements from the private and public sectors.Updated the media monitoring mentions on TV, radio, and social media.