Orson L.

Orson L. Email and Phone Number

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Orson L.'s Location
State College, Pennsylvania, United States, United States
Orson L.'s Contact Details

Orson L. personal email

n/a
About Orson L.

Expert in leading remote teams of customer experience. Specialist in Salesforce and Tableau.

Orson L.'s Current Company Details

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Orson L. Work Experience Details
  • Pennsylvania Department Of Health
    Customer Experience Supervisor
    Pennsylvania Department Of Health Aug 2021 - Jan 2023
    Developed the 877 PA line from a voice message center to an inbound information center about Covid-19.Oversaw the performance and knowledge needs of 15 contact tracers and provided feedback, inspiration, and coaching. Managed their schedules and time off requests according to the project’s needs.Prepared and analyzed data based on public health information.Coordinated with other public departments for quality information and service processes.Resolved more an average of five escalations a day.
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  • Pennsylvania Department Of Health
    Customer Experience Team Lead
    Pennsylvania Department Of Health Aug 2020 - Jun 2021
    Handled an average of 20 inbound calls for contact tracing, vaccine distribution, and public health inquiries.Coached and trained 20 junior contact tracers.Coordinated with vaccine providers and other internal areas to execute vaccination delivery.
    View
  • Penn State University
    Assistant Manager
    Penn State University Dec 2019 - Apr 2020
    University Park, Pa, Us
    Trained and supervised a total of 14 front-desk employees. Managed the scheduling and time off requests.Supported the leasing manager in organizing and delivering check-in and check-out packages.Reorganized the front desk office outline and procedure documents.
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  • Penn State University
    Research Interviewer
    Penn State University Aug 2019 - Nov 2019
    University Park, Pa, Us
    Guided an average of 4 research subjects an hour through various questions on the phone (Time avg. 18 min/call).Recorded each subject’s progress, timeline, data, and patterns.Reported data and organized future calls.
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  • Pheaa
    Customer Experience Representative
    Pheaa Jan 2019 - Jun 2019
    Harrisburg, Pennsylvania, Us
    Handled an average of 18 calls per hour.Processed requests on the loan application, information updates, and payment options.Cleaned data on call logs, disputations, and defaulted accounts.
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  • Grad School Guru
    English Teacher
    Grad School Guru Jun 2017 - Nov 2018
    Lima, Pe
    Prepared personalized and group lessons. Reported on students' progress and attendance.Instructed an average of nine students per classroom on TOEFL, IELTS, and TOEIC.Organized and taught graduate application letters workshop.
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  • Grad School Guru
    Key Account Manager
    Grad School Guru Apr 2017 - Nov 2018
    Lima, Pe
    Planned business approaches and strategies to develop business relationships through through cold market prospecting, outbound calls, and presential visitsDeveloped new partnerships from public CRM databases.Schedule business presentation meetings with potential partners.
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  • Elevate Global
    Business Consultant
    Elevate Global Nov 2016 - Jun 2017
    Phoenix, Az, Us
    Guided business owners on data analysis, supervision, and planning for their micro and medium-sized enterprises.Coached and trained 50 junior consultants.Consulted with business owners in different sectors: retail, education, manufacturing, professional services, marketing, event planning, etc.Advised businesses on SaaS implementation.
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  • Elevate Global
    Business Consultant
    Elevate Global Feb 2016 - Nov 2016
    Phoenix, Az, Us
    Guided business owners on data analysis, supervision, and planning for their micro and medium-sized enterprises.Coached and trained 50 junior consultants.Consulted with business owners in different sectors: retail, education, manufacturing, professional services, marketing, event planning, etc.Advised businesses on SaaS implementation.
    View
  • Banco Pichincha Perú
    Business Loan Advisor
    Banco Pichincha Perú Mar 2015 - Sep 2015
    Lima, Lima, Pe
    Processed business loan requests for micro and small and medium-sized enterprises.Cold-market prospected through outbound calls and on-site meetings more than 50 businesses a day.Followed up on customer portfolio and defaulted accounts.Managed a portfolio of more than 60 customers from different business sectors: retail, education, service industry, manufacturing, marketing, etc.
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  • Lima Chamber Of Commerce
    Business Journalism Intern
    Lima Chamber Of Commerce Nov 2013 - May 2014
    Lima, Lima, Pe
    Wrote an average of five business articles per shift.Covered business events, public reports, and economic announcements from the private and public sectors.Updated the media monitoring mentions on TV, radio, and social media.
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Orson L. Education Details

  • Valley City State University
    Valley City State University
    Business/Corporate Communications

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What schools did Orson L. attend?

Orson L. attended Valley City State University.

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