Osama Ashraf Email & Phone Number

Doha, Qa

Doha, Qatar

Doha, Qatar

Responsible for designing, developing, and deploying Business Analytics Dashboards using Microsoft BI technologies including SQL Server, Power BI, Excel etc.Visualize data and reports from mined data and associated implemented systems, including experimentation with new models and techniques for continual improvement and lean objectives.Monitor and perform periodic data quality reviews for used internal and external data. Responsible for the development and adoption of Qatar Cool Data strategy. Undertake frequent reviews and analyses of Business Results and derive corrective and improvement initiatives to improve Qatar Cool performance and achievement of initiatives.Undertaking of internal audits as per the defined Internal Audit program, delivering value-added audits to Qatar Cool to improve its practices considering requirements of ISO9001 and business risks.Locate and define new process improvement opportunities in relation to the organization's data management and technology-based solutions.

Qatar

Supporting the adoption of the Qatar Cool Excellence FrameworkSupport the Internal Audit program and conducting Internal Audits (QMS).Take KPIs improvement projects with the functional teams and ensure successful closure.Design and re-engineering of business processesSupport external audits undertaken at Qatar Cool, as to maintain certification, including corrective actions management.

Doha, Qatar

Support the development of the SC and Host Country sales & distribution strategies, in alignment with the overarching goals, with particular attention to digital touchpoints, website, and CRMImplement analytics tracking, analyze performance and audience data, and interpret trends to provide conclusions, implications, and actionable recommendations designed to improve the quality of future relationship marketing communications and operations using google analytics and google data studioChampion data and knowledge sharing internally by producing, maintaining, and publishing daily, weekly, monthly, and annual analyses of various digital platform metrics.Perform ROI analysis to evaluate the efficiency and effectiveness of campaigns

Qatar

Introduced and executed monthly E-Newsletters in coordination with the marketing team as part of the firm’s digital marketing strategyManaging the company CRM with defining new data collection procedures.Generated data analytics dashboards from different social media platforms reports to marketing/sales and business developments and procure their inputs with respect to required metrics.Participated in QNCC social Media platforms content planning with a configuration of online approval platform for involved parties. Initiated and developed online E-Forms portal for all departments across the organization with automation for workflows and processes. Assisted business development team in preparation of business cases and presentations for evaluation of upcoming opportunities.Define, own and execute web / digital strategies in partnership with the IT department.Managing QNCC Website in terms of design, look and feel and updating features and functionality through Drupal CMS.

Qatar

 Designed and developed intranet HR Web Portal, having an modules such as attendance, appraisal and training.  Facilitating as Project Manager for implementation and service delivery of business applications serving as single point for contact for over fifteen newly opened or acquired F&B outlets and Hotel. Managing resources, liaising with vendors, evaluating solutions for the Hospitality projects of the organization. Extending adequate Application Support for business applications such as Events Management System ( EBMS) , Oracle Hospitality Solutions ( Micros, Opera and Materials Control ), Paradigm 3 and Archibus ( FM System). Serving as focal point for maintaining all organization websites ( QNCC, AMLAK, 44 WB Tower, Golf Club).  Responsible and managing the QNCC Website migration project in addition to updating content, SEO review, traffic conversions, Data analytics and enhancements plus monitoring competitors websites.  Introduced, designed and executed monthly E-Newsletters in coordination with marketing team as part of firm’s e-marketing strategy. Generated periodic progress and data analytics reports from different platforms reports to the senior leadership team and procure their inputs with respect to improvement in the processes.

Doha, Qatar

Spearheaded Hospitality Applications implementations and resolving technical glitches and conducted routine preventative maintenance ensuring full functionality at all times Used coding methods in specific programming languages to initiate or enhance program execution and functionality. Wrote clear codes and prepared coding documentation.Interfaced with different departments within the organization regarding new deployments. Analyzed data processing functions, methods, and procedures.Handled full development life cycle including analyses, design, coding, and testing using C# and SQL Server 2008 for QNCC Equipment Tracking System.Administered the QNCC SharePoint Portal, created SP Forms using InfoPath, prepared Custom Lists, and Doc Libraries, and managed Workflows using SharePoint Designer 2013.Drafting IT policies and procedures for achieving ISO certification. Project with Delliote

Qatar

 Worked closely with customers on the technical requirements to provide solutions and identify requirements, including technical details sufficient for product definition. Involved in performing diagnostic actions to determine workarounds/solutions. Initiated other Service processes, including Problem Management and Change Management, as required to resolve the Incident Conducted root cause analysis of issues which are impacting the services. Prepared project reports and documentation for new or modified software and hardware. Took part in business meetings. Tracked the nature of various end-user requests to see what issues might be the most common and ensured all technical areas of concern are handled adequately. Installed and configured Desktops, Laptops, Printers, Multi-Functional Printers (MFP). Provided 2nd level support to Active Directory and Print Server. Deployed Windows 7 / Software Packaging using SCCM Server 2007 / 2012.