Osama Fazal Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

Managing total of 700+ resources in MS Biz Apps (Dynamics ERP, Dynamics Commerce, Dynamics CRM) and SAP from operational perspective.* Improved resource utilisation by 8%* Improved billing efficiency by 6.5%* Improved revenue per resource by 35%* Reduced cost of onboarding of resources by 28%* Introduced faster enablement of resource by adding 3 months.

* Established Support Team, from 8 resources to 30, all client billable by increasing support billing to 40%.* Introduced L1, L2 Support Architects roles along with Product Experts and Knowledge Creaters.* Implemented Knowledge Article process to solve tickets, and adding automation via chat bots.* Improved workflows for support tickets. Also added.

Lahore, Punjab, Pakistan

Leading a team of 10+ SDET resources for Afiniti Switch Interface automation and testing.* End to end regression testing for US based customers.* Improved overall build testing from 2 working days to less than 3 hours, by introducing automation.* Using Cypress and Selenium for front end testing.* Using in-house linux based testing solution, HAMMER, for end.

I am working as Customer Brand Specialist for symphony commerce (ESW Capital) and taking care of brands' need for their day to day operations including, but not limited to, promotions, weekly / monthly / Semi annual sales.* Deliver what support cannot to save clients time, money and better customer experience.* Perform direct tasks from clients for orders.

Based in Austin, Texas, the ESW Capital group specifically focuses on buying, strengthening, then growing mature business software companies.By taking advantage of its unique operating platform, ESW revitalizes its acquisitions for sustainable success while making customer satisfaction a top priority. ESW and its affiliated companies have been in the.

Lahore

• Independent Technical Consultant for Unified Fault Management Project - Jazz and WaridI am part of EMC trained professional team, who has successfully integrated below interfaces with EMC ViPR SRM Suite for Fault and.
• RAN (ZTE and Huawei)
• CORE (Huawei CS & PS),
• Transmission (Ericsson (Optical & Microwave) and Huawei (Optical & Microwave),
• IN (AIR, CCN, SDP, HXC)
• VAS (CRBT, EVC, MFS, SMSC, USSD)

Lahore, Punjab, Pakistan

Lahore

I am responsible for integrating various end systems with CRM. Including top of the line middleware, TIBCO, and provisioning system, Comptel InstantLink, is being used as a platform for integration with different Network Elements.Job responsibilities * Comptel Instantlink service activation & provisioning solution change requests analysis, design and.

Lahore

I am responsible for implementation and handover of core projects with finalized scope and design.* Working with Core Network Operations team to provide support for hardware installations, configurations and migrations of servers and routers for Data Core, IN/VAS, C4, C5 and RAN teams.* End to end ERP requisitions for Core Projects Inventory. * Furnishing.

Executive Development Program

Bachelor'S Degree, Telecommunications

Fsc, Pre Engineering