• CEO of account operations to include materials, engineering, quality assurance, manufacturing, logistics and administrative functional areas.• Communicates frequently with customers to help ensure satisfaction with company and products.• Receives and resolves customer issues and complaints.• Monitors the impact on inventory or order changes.• Provides performance reporting and analysis.• Coordinate efforts to analyze cost and price variances.• Quotation of new and existing products and complete integration products• Perform actions plans and evaluate how will affect customers; responding quickly to meet customer needs and resolve problems; avoids over commitments.• P&L fully responsibility

Summary Manages across cross functional teams to provide customer design assistance in all aspects of product development. Manages and directs all phrases of a program from inception to completion. Essential Duties and Responsibilities: Directs and leads the integration of a customer focus team (CFT) to include materials, engineering, quality assurance, manufacturing and administrative functional areas.Follows-up on project milestones, critical path and bottlenecks.Serves as main customer contact, coordinates customer support activities, and communicates performance metrics internally and to customers. Communicates frequently with customers to help ensure satisfaction with company and products.Manages and monitors customer satisfaction day to day and formally. Receives and resolves customer issues and complaints.Monitors the impact on inventory or order changes.Provides performance reporting and analysis.Works with support staffs to coordinate efforts to analyze cost and price variances. Costumer Focus Managing difficult or emotional customer situations. Actively seeks information to understand customers' circumstance, problems, expectations, and needs. Shares information with customers to build their understand of issues and capabilities. Considers how actions plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.Key Achievements:• Achieved goal of 90% of E&O recovered (2 Million USD) thought effective negotiations• KPI process to monitor account performance.• On time performance from 70% to 90%• Establish scorecard with Customer and competitors achieving 2nd place for 5 different CM´s• Quality complain reduced from 42 to 5 in only one year with an internal ppm level of 928.• Successfully implemented strategic Planning involving customer-vendor• Implemented ECN/ECO process.

Maintain records of goods ordered and received.Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.Prepare and process requisitions and purchase orders for supplies and equipment.Control purchasing department budgets. Interview and hire staff, and oversee staff training.Review purchase order claims and contracts for conformance to company policy.Analyze market and delivery systems in order to assess present and future material availability.Develop and implement purchasing and contract management instructions, policies, and procedures.Participate in the development of specifications for equipment, products or substitute materials.Resolve vendor or contractor grievances, and claims against suppliers.Represent companies in negotiating contracts and formulating policies with suppliers.Review, evaluate, and approve specifications for issuing and awarding bids.Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. Prepare bid awards requiring board approval.Prepare reports regarding market conditions and merchandise costs.Administer on-line purchasing systems.Arrange for disposal of surplus materials

ResponsibilitiesReview and prioritize new incoming orders due to Marketing Product Demand Analysis Verify resources of supply for existing orders using MAPICS and Vista and evaluate recommendations on line expeditesReview actual results to ensure that goals are achieved for On time performance, Non stock fill rate,(customer service)Assist in the analysis of engineering/Warranty return process.Management of Warehouse issues, including review of material transaction accuracy and daily execution of material transfer.Review all issues related to Shop floor Cycle Count (Negatives trans, Discrepancies, Material substitution).Manage material to include finished product to the established inventory goalEnsure that based on the material analysis all the resources (capacity)are available to support the manufacturing scheduleEnsure that customer service issues are addressed and resolved in a timely mannerContinually support the education and cross training of all subordinatesSupport the corporate programs for Inventory, Customer Service and other service improvementsSuch other items as assigned for the Plant ManagerTo provide the necessary support in order to the policy of industrial security will be respected in all its content, as Specific activities:• Control and Flow Inventory• Internal Kanban• Cycle Count accuracy• Warehouse Control• Past Due order• Stock Availability performance• Fill Rate• Customer On time Performance Achievements:• Establishment of CS metrics, On time performance, SFR, Sales, and Production Adherence.• On time performance from 85% to 95% goal achieved.• Daily sales of 100k• Production Adherence of 98% of C. Orders• 24 hour to promise C. Orders• SIOP process implementation.

Responsibilities Analyze MRP and establish rules to communicate new material requirements on P.O’s, BOM and rescheduled open orders to suppliers, analyzing and give feedback to vendors.Plan the parts accordingly with MRP signals and follow up the recommendationsDevelop suppliers, generate reports, ensure that all data fields are up to date, resolution in receiving material discrepancies.MRO consumables cost reductionSpecific activities:Supervising all material requirements and planning administration regarding, pricing, quantity and deliveries.Develop new vendors and action plan to support the disposition for new suppliers.Implementation of resources to reduce inventory, ensure any transaction problem is corrected, ensure that system inventory on hands are correct vs. actual physical inventory. Respond to engineering changes prior to regenerating MRP to avoid shortages, list any potential problem part, and update delivery status.Participate in Kaizen events.Achievements:• Establishment of VMI with electronically vendors.• $340k USD dollars in savings in MRO packing consolidation• Xelus Super user