A(still) young Padawan of the Digital Marketing, Web & Tech arts, wielding the lightsaber of SEO, PPC, Social Media & all things to attract and tantalize your eyeballs!

Key Achievements: • Drove strategic customer support operations, business development, and fiscal operations to realise client retention.• Transformed the support function by adopting new ways of work and implemented agile practices for streamlined VIP support with regards to software engineering, blockchain and all things NFT.• Co-ordinated and drove process improvements resulting in bottom line increase through the reduction of costs, client retention, infrastructure costs, support and maintenance costs. • Achieved consistent and speedy resolution of Zendesk tickets, particularly dropping SLA for new tickets from 60 minutes to < 30 minutes. Public praise received on @nbatopshot Twitter handle from our VIP customers, mentioning me by name and thanking me for exceptional customer support and experience.• Bryan Thill, Head of VIP Customer Support Operations: "Oscar's first month at Dapper Labs has been highly successful. He has quickly learned pathways to effectively resolve VIP issues and integrated well with the CS team as well as compliance, fraud, withdrawal and product teams. Oscar is quick to respond to VIP inquiries, proactive in finding solutions and persistent in following up until the VIP user is satisfied with the outcome. "

Key Achievements: • Led and supported a cross-functional team by supporting and driving the achievement of customer support & management strategy. Nurturing strong relationships and trust within the team – lead from the front, always confident and supportive.• Focused on supporting service delivery initiatives to increase productivity, streamlining existing processes and procedures to ensure SLA’s and SOP’s are met.

Key Achievements:• Ensured adherence to internal control policies and procedures for streamlined daily operations.• Strong focus on work ethic, satisfaction, loyalty, and follow up; established a culture of communication, collaboration, & accountability.

Key Achievements:• Spearhead excellent service delivery and needs analysis for clients, streamlining interactions with customers, resulting in greater customer experience, satisfaction, retention, and business growth.