Oscar Andrade Email & Phone Number

Tinley Park, Illinois, United States

-Manage inbound and outbound calls in a timely manner-Creating support tickets within our ticketing system-Dispatching engineers on site for support-related issues-Leverage multiple communication channels with fellow IT departments and Sales to expedite information flow and maximize ticket resolution as well as successful installations.-Resolve low-level customer issues-De-escalate situations involving dissatisfied customers, offering patient assistance and supportworking with Team Leads to assign support tickets to engineers-Follow up on customer calls when necessary-Identify and escalate priority issues

Chicago, Illinois, United States

-Deliver food items to customers promptly while creating an outstanding food delivery experience by actively communicating with customers in all channels, achieved a 99% customer satisfaction rate-Achieved Gold UberEats Pro status resulting in increased driver rewards-Coordinate schedule and routes to maximize profits

Aurora, Illinois, United States

-Soldered surface-mount technology/through-hole components onto various circuit boards & fabricated wire sub-assemblies-Consistently met or exceeded daily quota which included quality assurance inspections by another party-Leveraged electronic layout diagrams to properly place components

Woodridge, Illinois, United States

-Reworked defective circuit boards with a focus on meeting daily metrics ranging from 200 to 300 units per day-Proficiency in soldering surface-mount technology/through-hole components resulted in a promotion where influence was asserted on prototype design and fabrication -Visually inspected solder connections for non-conformities resulting in improved quality

Elgin, Illinois, United States

-Interacted daily with customers to assess failure modes and generate repair quotes for customer units -Troubleshot and repaired security equipment while maintaining a 48 hour turn-around time on customer units-Deployed and updated software on DVRs, business VoIP telephones, and point of sale computers

Downers Grove, Illinois, United States

-Installed and serviced copiers at customer locations, provided friendly and courteous service while maintaining a one-hour response time to customer calls -Troubleshot equipment and maintained tool kit, supplies, and inventory to minimize service call durations-Deployed and integrated office equipment onto customer computer networks -Researched the current cost of replacement equipment and recommended repair or replacement

-Install and Calibrate EDM Equipment with the use of Calipers & Dial Indicator -Perform Voltage & Current Checks to assure proper functionality of Equipment-Perform Test Burn to assure Equipment Functionality -Perform software updates & Customer training

St. Charles, Il

-Analyze & Troubleshoot automotive electronic circuits.-Perform quality Inspections of solder conditions on PCBs.-Real time analysis of production failures-Report analysis information for Counter Measure Creation

Elgin, Illinois

-Test and troubleshoot Nextel phones -Refurbish old phones-Troubleshoot and repair phone printed circuit boards-Verified phones could transmit and receive calls

Bachelor Of Applied Science (B.A.Sc.), Bachelor’S Degree Of Applied Science In Electronics Engineering

Google It Certification, It Support

Skill development experience includes: • Technical support: installing & configuring computer hardware, software, and networks • Computer.