Yat Ka O. Email & Phone Number

- Delivered STEM programs to students across various schools, adapting content to suit different age groups (grade 1-8) and learning needs, fostering a supportive and engaging educational experience.- Designed an engaging Python curriculum tailored for young learners, incorporating interactive exercises and real-world examples to build foundational coding skills and foster interest in programming.

Toronto, Ontario, Canada

- Led CRM (Customer Relationship Management) system implementation project using the Waterfall methodology, ensuring timely delivery of all project phases in 6 months, from requirements gathering, vendor selection, and data migration to system deployment and optimization.- Collaborated with cross-functional teams (Market, IT, and Customer Service) to create BRD and Functional Requirements Document for ARIS function requirement. Ensured smooth integration and increased user adoption by 15%.- Performed comprehensive data analysis of CRM solutions using Excel Pivot Tables, identifying Zoho CRM as the most cost-effective option and reducing implementation costs by 20%.- Created a KPI dashboard in Zoho CRM to analyze and track real-time revenue. Corrected 500+ data issues, improving data accuracy by 15% and enhancing sales and marketing decisions.- Presented ongoing CRM system improvement recommendations to the CEO and COO, emphasizing data governance and optimizing the dashboard and sales pipeline for long-term success. - Wrote SQL queries to extract and validate data during the CRM data migration process, ensuring data accuracy and consistency across systems, which supported seamless integration and optimized performance.

Hong Kong Sar

- Managed the ARIS (Business Process Management System) implementation using Agile methodology, participating in daily stand-up calls, sprint planning, and retrospectives, ensuring smooth adaptation to changing requirements and timely delivery.- Oversaw product backlogs and sprint plans in Jira, writing Epics, user stories, and acceptance criteria to prioritize tasks and ensure smooth sprint progression. Documented project requirements, meeting notes, and process guidelines in Confluence, contributing to a 15% improvement in project efficiency.- Collaborated with cross-functional teams (Operations, IT, and Risk) and vendors in daily stand-ups and sprint reviews to gather stakeholder requirements, translating them into detailed use cases, Epics, and user stories. Optimized system functionality with real-time adjustments, achieving a 15% increase in system acceptance rates.- Analyzed Full-Time Equivalent (FTE) data for corporate action and settlement processes across 7 hubs, identifying best practices and areas for process improvement. Standardized and transformed outdated Excel maps into interactive ARIS workflows for enhanced tracking, boosting operational efficiency by 15%.- Conducted risk assessments during COVID-19 disruptions, addressing labor shortages and delays in India by coordinating contingency plans and reallocating resources with team collaboration. Mitigated project risks by 40%, ensuring timely progress despite challenges.- Developed a comprehensive KPI dashboard using Python in ARIS for top management, providing real-time FTE tracking of key business processes and uncovering right-shoring opportunities, enhancing decision-making and optimizing resource allocation.

Hong Kong

- Utilized SQL to query and validate P&L and financial data within the credit rating system, ensuring data accuracy and supporting comprehensive credit assessments for over 100 companies.- Assisted in the implementation of an AI-driven data input system, automating 40% of document scanning and data entry tasks. Gathered user feedback and collaborated with the development team to enhance functionality.- Collaborated with credit analysts and IT to streamline data input processes by redesigning workflow steps and standardizing validations. Updated onboarding training to provide more support, leading to a 15% improvement in operational efficiency.- Led tailored team training sessions on the new AI-driven system, creating personalized onboarding materials and hands-on practice exercises for teammates needing additional support. Reduced training time by 20% and manual errors by 10%.- Identified automation opportunities in data input workflows, recommending automated data validation checks and batch processing for repetitive tasks. These enhancements improved data accuracy, reduced manual work, and increased efficiency.

Hong Kong Sar

- Conducted market and price research on the competitors and products for the company- Influenced the marketing strategies and designed marketing strategies- Drafted product descriptions for the products

Shanghai City, China

Designed new game functions and optimized new user guidelines• Developed over 10 new game functions for “Zhengtu Online” using Word and Excel.• Optimized the beginner’s guides of “Zhengtu Online” by debugging over 40 bugs and provided beginner’sguide recommendation reports based on game data.• Carried out user tests by playing with new game functions.• Represented the game studio as the spokesman in the “Zhengtu Online” offline party

Master Of Business Analytics, Data Processing

Information System And Operation Management

Bachelor Of Business Administration - Bba, Business, Information System, Operation Management

Exchange Study