Omar Sherif Email & Phone Number

Cairo, Egypt

• Experience in a customer-facing role in a SaaS or related environment. Direct experience delivering advisory or support services. Proven influencing and customer service skills. Proven success through CSAT or related KPI achievement. Proven organizational and time management skills needed to manage multiple customer accounts simultaneously and w/out compromise to quality or timeliness.• Develops and maintains knowledge of DocuSign products/services and assigned vertical or market customer organizations and partners, including general market landscape, regulatory requirements and competitive intelligence. Develops and maintains knowledge of cloud-based services, Salesforce.com and other productivity tools. • Ensures through high quality consulting that customers are able to successfully and adopt DocuSign products and services by aligning and effectively deploying each customer use case. Ensures each customer has an outstanding experience across all phases of onboarding and enablement. Follows and leverages all defined business processes, communication protocols, systems, tools and materials to deliver consistently high quality onboarding consulting

Cairo, Egypt

• Scheduling and conducting consultative solution and design discussions with the customer to define the implementation processes within the Seal & DocuSign solutions team.• Providing demos and various solutions to meet customer satisfaction and need.• Working with large complex datasets to gather requirements and evaluate potential solutions that satisfy the underlying solution process.• Plan new requests from Seal and DocuSign project managers.• Responsible for documenting processes and integration solution services delivery.• Deploying, Implementing, Configuring access management solutions to customers via consultation meetings.• Exporting, Modifying, Organizing files into the CLM products and ensure their compatibility and health on their systems.• Troubleshooting and fixing production issues.• Ensuring the accuracy of data by performing and documenting quality and accuracy checks.• Worked on various integration tools such as: Microsoft Azure, Okta, G-Suite, SFTP, Sisense, ADFS.• Run daily/weekly reports to identify data load needs.

Maadi, Cairo Governorate, Egypt

• Generating marketing qualified leads in EMEA region• Handling Inbound and Outbound inquiries• Conduct training and development activities to sales development representatives.

Bachelor Of Business Administration (B.B.A.), Economics, First Class Honours

Graduation Project "Dollarization and it's impact on the Egyptian Economy"

Sat Certificate, Business Administration And Management, General