Oz Matos Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

Waltham, Massachusetts, Us

Systems Implementation and Maintenance: Oversee desktop support, hardware deployment, and the management of infrastructure systems. Plan and manage the installation of new systems and applications, and ensure the integration of lab equipment with appropriate data security measures.IT Security and Compliance: Establish and enforce IT security policies and procedures, ensure compliance with regulations such as HIPAA and FDA guidelines, and conduct regular security audits and risk assessments.Vendor Management: Manage the Managed Services Provider (MSP) to meet service-level agreements, interact with vendors for technology procurement, and negotiate contracts to ensure cost-effectiveness and quality.Cost Management: Manage IT expenditures and identify opportunities to improve cost efficiency through hardware standardization, software consolidation, and license management.Technical Support and Project Leadership: Provide Tier III support, lead IT projects to enhance company efficiencies, perform system monitoring, and ensure seamless integration with the Enterprise IT infrastructure.

Cambridge, Massachusetts, Us

Cambridge, Ma, Us

Successfully delivered over 60 conference rooms build projects on time and within budget. Currently managing an ongoing project to deliver a SaaS digital signage system and another 17 conference rooms.My responsibilities were:• To use technical judgment and previous operations experience to execute the entireproject life-cycle: proposal, requirements, project and resource planning, expectation setting, communication, budgets, pilot, build, and closeout.• To maintain and manage a healthy relationship with our vendors.• To maintain the Video Teleconferencing technologies and AV systems globally, operating and testing daily functionality of all AV and integrated conference rooms at corporate HQ, conference room prep, and meeting setups, including coordinating technology, ensuring quality assurance checks areperformed for assigned conference rooms and troubleshooting issues as they relate to room usage for problem resolution.• To produce and manage events in all areas, from planning to execution from a technical perspective,assisting with company meetings/functions that require the use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations. Develop and implement AV standards and guidelines and policies and procedures as necessary.)

Cambridge, Ma, Us

Managed the EUS team and lead a series of projects, to drive success and resolution to the customer's needs overseeing the Jounce help desk department. Partnered with counterparts in IT as well as throughout the company to ensure alignment of applicable end-user technologies and services.Main Responsibilities were:• Manage a team of 3 technical support professionals• Write SOP/SLAs and guidelines to define and document procedures• Contribute with strategical and critical thinking for IT and R&D related initiatives • Cultivate and reinforce appropriate group values, norms, and behaviors• Develop and demonstrate an understanding of end-user and company needs• Collaborate with other departments in a proactive manner • Develop and manage end-user software and services to drive an understanding of capabilities and drive widespread adoption throughout the company. Ensure compliance and regulation.

Cambridge, Massachusetts, Us

Managed IT projects with a high focus on quality deliverables, along with daily operations. Successfully delivered a printing services RFP project that saved $200k per year as well as improving the reliability and safety of the system,

Cambridge, Massachusetts, Us

Working at the HQ office in Kendall Square, I was responsible for providing high-level customer service support, inclusive of remote desktop support to users, paying special attention to the executive team and the C-Suite. My daily responsibilities were:• Troubleshooting by re-creating, in an analytical way, issues with the user computers, servers, cloud services, infrastructure, and processes. Direct escalation to other sub-departments if necessary, with a fully documented situation, minimizing re-work and resolution time.• Develop and maintain technical support documentation, training materials and assist in the development of standard operating procedures. • Ensure that good IT practices are in place when training users, co-workers, and external vendors. Also ensuring that IT security and FDA regulations are paramount in the labs, G&A, and external contributors.• Responsible for purchasing to keep equipment life-cycle up to standard and stocking of IT consumables.

Cambridge, Massachusetts, Us

As a consultant, I managed and executed corporate IT Projects on a contract basis, including:• EMR (Electronic Medical Records) systems deployment leader• POS (Point of Sale) systems implementation (NCR, IBM, Fujitsu)• Building, troubleshooting, and preventive maintenance of IT systems• Remote management (VNC, Remote Desktop, LogMeIn, PCAnywhere)• Network installation, implementation, and troubleshooting• Mobile devices setup and troubleshooting• Printers installation, deployment, troubleshooting, and maintenance• Sales• Virus and malware removal

High School, Management Information Systems, General

Associate’S Degree, Computer Networks