Ozrich Sable Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Ultimate point of accountability and responsibility for the store and its operations● Manage a team of 30+ team members● Hire, train, discipline, and terminate team members as needed● Prepare payroll bi-weekly● Regularly oversee technical troubleshooting and fix maintenance issues within the store● Resolve customer and team member conflicts● Improve store performance across all Key Performance indicators, including Net PromoterScore, Review quality and volume, Retention, and Revenue among others.

Cincinnati, Ohio, United States

Provided technical support for TurboTax customers during tax season, including mobile and desktop support using proprietary remote access toolsPromoted to highest difficulty tickets due to high success rate, positive customer feedback, and ability to de-escalate difficult stimulus check related issues

-Developed standalone gamified cybersecurity training for commercial settings-Managed daily operations of the escape room-Assisted the owner with preparation, organization, and delivery of key projects-Prioritized competing projects in terms of time, resources, and profitability-Took notes during all meetings, maintained filing system in Google Drive-Designed and built games and puzzles for escape rooms, installations, and pop-up experiences for businesses/clients-Managed subcontractors during builds/installations including programmers, CNC operators, carpenters. -Oversaw operation of our construction area

Yellow Springs, Ohio

-Administration of Office of Residence Life processes/materials-Interviewed and hired new Resident Assistants (RAs)-Conducted RA Training-Organized new student orientation-Orchestrated move-in, move-out

-Employed the World Cafe meeting style to engage the community in dialogue around issues like visioning for the college, trust, and race and diversity.-Provided administrative support and oversight for the design and implementation of campus wide strategic planning initiatives

Bedford, Massachussetts

-Co-designed and built an 8'x8' modular recording studio for acoustic research-Co-designed and built a prototype for directional speaker rig (necessary for calibration)-Assembled hardware for dedicated computer-Configured OS and software for the computer