P B Email & Phone Number

New Delhi, Delhi, India

Assessed training needs and requirements for in-house content management teams and Vendors' production editors.Developed comprehensive training programs and documentation, staying updated on emerging educational and training techniques.Monitored training progress, identified risks and issues, and reported key metrics.Collaborated with production stakeholders to deliver customized training programs for vendors.Evaluated and updated existing training materials to ensure their relevance and appropriateness for vendors.Provided timely and constructive feedback to enhance the performance of new joiners and existing team members.Supervised the implementation of new processes and provided guidance to vendors' teams when necessary.Contributed as a global team member to process improvement projects at Sage.Played a key role in the induction and training of new joiners, working alongside Content Team Managers. Managed five journals as a Content Manager, maintaining and enhancing relevant skills and experience.

New Delhi, Delhi, India

Conducted thorough assessments of training requirements for both new hires and existing staff in the journals production department.Developed and executed comprehensive training programs and materials to enhance employee skills and performance.Implemented an efficient and cost-effective training and evaluation process resulting in reduced time and errors.Consistently achieved annual training and development milestones with a success rate of 95%.Fostered improved teamwork and collaboration between colleagues in Delhi and Dehradun offices. Supervised a team of four Production Editors as the Production Supervisor during the specified time period.

New Delhi, Delhi, India

Joined SAGE as a Production editor and become the first Senior Project editor in India office.- In this position, I managed, coordinating and took overall responsibility for the execution and production of selected set of journals, consisting primarily of society journals, from acceptance through to delivery of printed and online product, to agreed pre-press standards of editorial and production quality, on time and within budget. - Maintained good relations with the academic authors, editors, and society representatives of my list of journals, and providing them excellent service and production advice.- Represented the Global Journals Production team based in the Delhi office.- Preserved good relationships with own staff which is very critical to the success of the department, I am able to guide aligned departments in a professional manner.- I dealt with escalations and fast tracks/difficult manuscripts, with maturity.- Worked closely with London office and other departments i.e. editorial, art/design, marketing and manufacturing to produce journal issues on time. Also working closely with the external agencies i.e. typesetters, freelancers, copyeditors, etc.- I assisted in training the new team members/conducting training refresher sessions as needed or delegated by the PES or PES-Training.- Assisted in special projects or preparing reports as needed or delegated by the superiors.

New Delhi, Delhi, India

Joined SAGE as a Production editor and become the first Senior Project editor in India office.

Delhi

February 2009 – April 2011- Managed 10 Publishers/Accounts and in total 30 FS/NFS/SFSprojects together- Coordinated with off-shore and on-shore Production/ProjectManagement teams- Prepared, conducted and analyzed customer service andsatisfaction level survey every quarter- Day to day communication with publisher’s office and authors

Noida

June 2004 – Jan 2008Project Manager Books- Worked for reputed accounts like Pearson PublicationsLtd. USA, Disney Learning, Harcourt Education Inc.,Oxford University Press, the UK to provide customers withan end to end Prepress Service- Managed the complete content conversion and contentdevelopment services- Worked with prospective and existing clients in thedevelopment of new accounts like Dai NipponPublications, Japan and Blake Education Publications,Australia- Lead a team of around 40 people while managing 7-8book projects at a point of timeCustomer Relationship Executive – [Journals]- Responsible for the customer service in typesetting (Prepress)division, including answering customer queries,problem-solving and providing the detailed and authenticinformation and conducting professional presentations

Master Of Business Administration - Mba, Marketing/Marketing Management, General

A Distance Education Program

Master'S Degree, Communication And Media Studies