Pablo Alejandro Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Miami, Florida, United States

Supervisor for the Field Service Engineering department responsible for the desktop support activities for users in our corporate office, remote offices, and remote U.S. based employees. Conduct weekly staff meetings. Monitoring and planning of employee hours. Coordinate the delivery of support services with a team of employees and temporary contractors located throughout the U.S. Coordinate communication and quarterly touch point discussions with employees to ensure the team is aligned with our current team’s and company’s goals. Responsible for the asset tracking and liquidation of company owned equipment. Collaborate as part of a global support team with multiple cross functional teams in resolving issues and delivering support services to our internal customers. Participate in the planning and internal request process of equipment purchases.

Miami, Florida, United States

Situation Manager for after hours escalation support for all Logistics centers. First point of contact and 3rd level support for Field Support escalations during both business and after hours.Direct onsite oversight and responsibility for the support of a 310,000 sq. ft. IT/IS Logistics Distribution Center and the Latin America Sales corporate office in Miami.Team Lead/Supervisor to the U.S. Logistics Field Support Team (2019-2021), who are respectively responsible for all Network, Voice, and desktop 2nd to 3rd tier support activities locally as described in the Sr. PC/LAN Analyst role at the 7 logistics centers in the U.S. Conduct bi-weekly staff meetings. Assist with the approval and planning of employee hours. Conduct weekly meetings. Lead support and project activities as required.Provide network, data, voice, software, and hardware support to the Latin America Sales Division - corporate office and field, along with the Miami distribution center (200+ users). Primarily responsible for the support of Windows based PC clients, Mac, Citrix based thin clients, VMware implementation troubleshooting, Zoom software and video conference hardware configuration, PBX hardware and software changes, print servers, and other proprietary network ready devices used by our company.Responsible for the delivery of projects including participating in the planning, testing, installation, pre/post delivery support of new systems and infrastructures implementations, in collaboration with other departments locally and and globally.

Direct onsite oversight and responsibility for the support of a 310,000 sq. ft. IT/IS Logistics Distribution Center and the Latin America Sales corporate office in Miami.Promptly escalate issues with strict adherence to our escalation procedure to minimize system outages and provide clear information on the ticket or report for such issues.Provide network, data, voice, software, and hardware support to the Latin America Sales Division - corporate office and field, along with the Miami distribution center (200+ users). Primarily responsible for the support of Windows based PC clients, Mac, Citrix based thin clients, VMware implementation troubleshooting, Zoom software and video conference hardware configuration, PBX hardware and software changes, print servers, and other proprietary network ready devices used by our company. Responsible for the delivery of projects including participating in the planning, testing, installation, pre/post delivery support of new systems and infrastructures implementations, in collaboration with other departments locally and globally.Received awards on 2006 for employee of the month for the US IT division, and employee of the quarter (2nd quarter) for the entire US Tech Data division.

Provided onsite technical support for the American Airlines Eastern Reservations office, and American Airlines and US Airways airport locations in the North East region of U.S., handling upgrades, installation, voice, data circuits, PC software and hardware, WAN, LAN, PBX, and Rockwell Automatic Call Handler unit.Install and support network infrastructure equipment, desktop computers, pc peripherals, servers, software, voice equipment, Telco and data circuits, LAN/WAN equipment, kiosk and other airline supported equipment.Participated in the delivery, planning, and post installation phases of projects such as the relocation of the Eastern Reservations Office, U.S. Airways Saber conversion, software refresh, Y2K compliance, equipment RFID inventory project, and Upgrade of the WAN equipment (Routers and circuits).Promoted to LAN Administrator at the American Airlines Easter Reservations office during 2001.