Pablo Moles Email & Phone Number

Bristol, England, Gb

Europe

To manage and ensure the fullest guest satisfaction, by coordinating all shore-excursion activities, and organising the guest entertainment program onboard. At all times to comply with the highest of standards. Manage the optional programs and services, both on shore as well as on board. Responsible for all logistical arrangements of Shore Excursion Program, online and onboard bookings and agent communications and execution. Onboard figurehead as Master of Ceremonies, Cruise Director and Shore… Show more To manage and ensure the fullest guest satisfaction, by coordinating all shore-excursion activities, and organising the guest entertainment program onboard. At all times to comply with the highest of standards. Manage the optional programs and services, both on shore as well as on board. Responsible for all logistical arrangements of Shore Excursion Program, online and onboard bookings and agent communications and execution. Onboard figurehead as Master of Ceremonies, Cruise Director and Shore Excursion Manager under onboard position title of Program Director. Accountable for all onboard events and entertainment activities. Providing guests with an exceptional experience helping to ensure guests will always want to come back to Viking again.• Actively participates in achieving shore excursions, enrichment and financial KPI goals• Strongly motivates and contributes to achieve the company goals and objectives• Ensure smooth operation of transfers (transfer / luggage / times) Coordination of airport representative and assisting with passenger travels • Handling / filing of cruise, land (if applicable) reports & daily program• Managing and filing vendor vouchers & onboard bookings• Organizing and presenting guest entertainment (games / port talks / presentations), according to the cruise layout & active guest relation• Responsible for all public announcements (including bridge commentary)• Professional operation of all required IT programs (MXP, MS Word, PPT, etc)• Training and liaising with Guest Services Department• Handling guest complaints in a professional manner Shore Excursion• Coordination of all excursions including audio equipment• Liaising with local suppliers (reconfirmation of reservations, coaches, guides…)• Instructing and briefing local guides prior to shore-excursion• Accompanying of excursions• Presentation and promotion of all excursions• Controlling and monitoring the implementation and quality of the excursions Show less

Australia

As Cruise Director I oversaw a large senior management team and division of more than 200 entertainment professionals and handled all aspects of cruise operations and entertainment planning for seven different ships including budget development, Human Resources oversight, crew morale and team building, quality assurance, TV and radio show production, and flow design for major shows, events, and activities with a focus on maintaining industry-leading customer service and satisfaction.-… Show more As Cruise Director I oversaw a large senior management team and division of more than 200 entertainment professionals and handled all aspects of cruise operations and entertainment planning for seven different ships including budget development, Human Resources oversight, crew morale and team building, quality assurance, TV and radio show production, and flow design for major shows, events, and activities with a focus on maintaining industry-leading customer service and satisfaction.- Responsible for guiding the team to develop activity programming sensitive to guest demographics and itinerary fluctuations- Host and acted as Master of Ceremonies at special events, theme parties and functions- Monitored and evaluated guest comments and creates plans for improvements- Conducted regular meetings with the heads of departments to review policies, discuss opportunities and coordinate solutions- Ensured that guest entertainment and activities are carefully integrated with all product offerings aboard the ship- Responsible for the training and counselling of all the staff under my supervisionKey Achievements:• Successfully leading the entertainment department during a massive drydock and fleet expansion project, starting on the Pacific Eden, Aria and then on the Jewel and Dawn which involved installation of new and boundary pushing entertainment venues and shows. Implementing a new direction to improve the kids clubs with fresh concepts, and overall offering a new experience defined experience to our guests.• Creating alterations and a huge variety of new events for the cruise program which led the team to exceed set targets and ratings on a regular basis.• Playing a key role in helping the revenue department achieve critical financial targets through collaboration with the revenue and marketing teams as well as developing and hosting new promotional videos. Show less

Australia

• Co-led large teams of staff across daily entertainment operations with a primary focus on supporting the director in many aspects of senior management including event & talent management, negotiations, supplier relations, stakeholder relations and staff training.. Hosting major shows and acting as the MC on board to the wide variety of events. • Vital role in delivering myriad of entertainment activities to attract over 2000 guests on board from initial concepts, proposals, training… Show more • Co-led large teams of staff across daily entertainment operations with a primary focus on supporting the director in many aspects of senior management including event & talent management, negotiations, supplier relations, stakeholder relations and staff training.. Hosting major shows and acting as the MC on board to the wide variety of events. • Vital role in delivering myriad of entertainment activities to attract over 2000 guests on board from initial concepts, proposals, training staff, rehearsals and ensuring quality standards Show less

Colchester

Working as the Entertainment Manager for the entire park. With both residential and holiday makers staying on the park. It’s focus was on both entertainment and wildlife. My main drive was to improve all areas including revenue and bringing in fresh ideas for the entertainment product. Establishing a new product that would appeal to all ages and demographic leading to an upsurge in bookings.

International

Working in all aspects of the entertainment field within the P&O fleet. From hosting theatre shows in major and modern arena's to light entertainment in smaller cabaret venues. Working alongside many household name acts from the world of comedy to West End vocalists. The job role covers a wide aspect of skills, from hosting large theatre to a conference room. Being able to adapt to a wide demographic of people from different backgrounds and ages, and tastes.

Worldwide

Working in the entertainment department. Helping to host and run the various daytime and evening events.

International

General entertainment role to start with that developed into a complete multi-skilled role. As part of a larger team we ran and organised the entertainment programme on board during the day and evening. All activities from daytime sports to hosting of game shows and theatre acts. Performed on stage in acting, singing and dancing roles. Also helped organise and run tours and excursions ashore including acting as tour representative and many admin roles on board.

Gnvq Level 3 Leisure & Tourism, Gnvq Level 3

Activities and Societies: Football, Rugby, Skiing, Rock Climbing, Cycling, Coaching, Summer Football Coaching for Bristol City, Leisure.

8 - Gcse 3 - A Levels History, Geography, Biology

Activities and Societies: Football, Rugby, Cricket, Cross-country, Young Enterprise