Pablo Ruffolo Email & Phone Number

Pleasanton, California, Us

- Team Management: Lead and manage a team of 17 Tech Leads (7 direct and 10 indirect reports) across EMEA responsible for the development and delivery of Implementations, Program Evolution, Advisory and Managed Services within Medallia’s SaaS domain. My team is 15% above our billable target -70%- while delivering at the expected quality, on time, and within budget.- Quality by Design: Drive agile development methodologies to optimize team performance and implement best practices for code review, testing, and deployment to ensure product quality, reliability, and scalability. I reduced the Non-Billable Config Quality time in the region from 17% to 1% that represents an improvement of efficiency by 8 FTEs and yearly savings for US$ 1M.- Knowledge-Transfer: I launched the Tech Foundations Academy to foster a culture of continuous learning and improvement. It includes Tech Community activities and Best-In-Class materials that became the go-to place for Tech Leads development.

Pleasanton, California, Us

- Product & Innovation: Demonstrated strategic trade-offs decisions in complex implementations. I was in charge of delivering the first Custom Channel Integration for a Telco company with a bot triggering a 2-way survey every time the customer finishes the Whatsapp interaction, consolidating this strong business use case for upselling (US$ 5M). - Technical Delivery and Architecture: I implemented our Contact Center suite for ABANCA, the largest bank in the north of Spain, that includes real time Speech, Audio transcription, Salesforce Integration, Sensitive Data Masking, Text Analytics, Artificial Intelligence, and a batch Enrichment, compliant with GDPR regulations and providing actionable insights to our client (US$ 2M).

Pleasanton, California, Us

Customer Portfolio Management: Empower customers to achieve success by leveraging the SaaS cloud platform effectively, providing expert guidance, support, and insights throughout the customer engagement lifecycle. As the Tech Lead of the largest implementation of the year -MegaFon-, I delivered the US$ 1M project on time and ahead of budget that integrated the Digital Suite (Web+App), Email-to-web surveys, SMS surveys, and Social Management (GoogleMaps Reviews, X, Instagram, Facebook).

- Ensure that operations convey a competitive advantage through their performance and capability that the entire organisation strategy can be built around the operations process.- Lead the 50-employee team improving labour costs, by accurately recording the labour efficiency and labour rate and deliver improvements of 20% and 50% respectively leveraged the implementation of Kronos HR Software.- Managing the manufacturing process (warehouse, dispensary, process and packing lines), driving the team’s performance to achieve 3M units over 200 SKUs per month. I increased the profit of the company to US$1M per year by the automation of a packaging line.

London, Gb

• Awarded with a scholarship from the UK Government to develop future global leaders and influencers • Part of the 1,700 scholars selected out of +50,000 worldwide applicants

El Talar, Buenos Aires, Ar

- Lead the 150-employee production team including performance management. By involving HR on daily tranings, I improved employee engagement which allowed to achieve a critical KPI of 4% absenteeism.- Work closely with quality managers to raise control standards. I improved the OEE from 63% to 67% -US$2M cost reduction- by identifying and increasing the capacity at the bottleneck.

Vicente López, Buenos Aires Province, Ar

- Integrate Ciudadela Medias, the new acquisition, as a business unit of TN&Platex Group.- Develop and implement processes to minimize costs. I reduced 30% of working capital by implementing an integrated online just in time production system.- Restructure the organisational chart -80 employees- to align it with the long term strategic plan.

Vicente López, Buenos Aires Province, Ar

- Liaise with production departments to provide technical expertise for validation, production troubleshooting and process optimization activities. I reduced absenteeism from 10% to 4% by developing the HR Department for 1500 employees including software implementation.

Houston, Texas, Us

Develop training KPIs, presentations and reports that allowed me to double the amount of training hours.

San Martin, Ar

- Execute consulting services for SMEs using Japanese philosophy, Lean Management, SixSigma and 5S.

Master Of Science - Ms, Engineering Management

Training Program, Engineering

Industrial Engineer, Industrial Engineering

Argentine Baccalaureate, Specialized In Exact Sciences, Technology And Design