Mark Chavez Email & Phone Number

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Set up interviews between candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Ncr - National Capital Region, Philippines

• Assisted customers by answering product and services questions; suggesting other product and services. • Listened attentively to the callers’ needs to ensure a positive customer experience.• Resolved issues with products and services, expedited corrections and adjustments, and followed up to ensure resolution.• Provided basic troubleshooting with their handset.• Processed payments over the phone and provided assistance in setting up Direct Debit.• Provided assistance in setting up customer online account and educated the customers on how to manage their online account.• Called Optus stores and coordinating with them about the order or contract that was through them.

Philippines

• Answered customers’ inquiries and updated customer information.• Provided details for the charges and helped customers understand their bill.• Processed credit card payments and assisted customers in doing balance transfer.• Processed customer applications over the phone and provided updates about the status of their application.• Helped customers in filing for disputes. • Assisted customers by answering questions regarding the products and services and by providing recommendations.