Sales Strategy Development, Marketing, Business Optimization, Employee Training and Development, Positive Customer EngagementEngaged in client contract sales and marketing to grow brand presence. Responsible for building a strong rapport among the trainer team, members, and operations team to ensure a thriving business. Supported the studio manager in achieving all primary and secondary studio key performance indicators: Total Studio Revenue, First Time Clients, First Time Client Conversion, Sales and Customer Satisfaction. Monitor retail inventory, specialized equipment, and amenities for studio. Coordinated monthly employee schedules and the following managerial duties: * Sales Strategy Development: Collaborated with the director to create and execute sales strategies aimed at increasing recurring membership sales, maximizing revenue, and achieving studio goals.* Customer Relationship Management: Improved growth, retention and experience of client. Fostered positive relationships with customers, provide exceptional service, and address customer inquiries or concerns promptly and effectively. * Sales Reporting: Prepared regular sales reports, analyze key metrics, and present findings to the Studio Manager, offering insights and recommendations for improvement.* Business Optimization: Improved business practices, work directly with owner and director to create efficiency and streamline workflow and systems. * Team leadership: Onboarding process for all new employees- Provided guidance, support, and motivation to a team of sales associates, ensuring they are well-trained, knowledgeable about our offerings, and capable of achieving sales targets. Liaison between staff and directors. Responsible to produce and manage monthly employee schedules.

Served as Associate Manager, recruited to establish a pivotal role within the organization. In collaboration with the company's CEO, I led the development of innovative business initiatives, contract management, financial analysis, and compliance. *Contract Management and RFP Oversight:Successfully negotiated, established, & managed contractual agreements for over 200 projects, overseeing the entire contract lifecycle. Coordinating vendor services for 80+ HOA, ensured compliance and evaluated performance. My expertise included analyzing price proposals, financial reports, & contract provisions to identify cost efficiencies. As primary liaison with contracting representatives and spearheaded the RFP process to enhance cost-effectiveness and service quality.*Budget Specialist:Excelled in budget formulation and forecasting, utilizing MS Excel to manage budgets for 80+ HOA accounts. I conducted over 900 budget analyses, generating valuable insights communicated to respective HOA boards. I generated more than 500 financial reports aligned with approved budgets.*Experienced Analyst:As an experienced analyst, I gathered, interpreted, and leveraged diverse data sources to provide actionable recommendations. My assessments, which encompassed client needs and third-party vendor information, consistently led to cost reductions of 5% to 10%.*Research and KPI Management: Collected data for HOA financial management, conducted industry research, and monitored key performance indicators to enhance financial decision-making.*Governance and Compliance: Managed 21 board meetings, set agendas, and conducted quarterly financial reviews. Played a pivotal role in planning board elections and presenting reports to board members, ensuring transparent and accountable governance.My tenure as Associate Manager involved shaping critical business functions, fostering financial health, and optimizing operations within the organization, all of which contributed significantly to our success.

Significantly improved the sales potential for the company by managing the marketing for the properties. Exceed sales goals through exemplary customer service and closing skill. Negotiated with tenants and vendors on behalf of the company. Understood and leveraged company policy and state and local laws to protect the company’s interests and the rights of the tenants. Demonstrated deep product real estate and leasing service knowledge.** Marketing Manager: Led marketing and channel distribution for the company office. Posted new apartment openings via online rental aggregators, social media, and company website. Curated the photos and description of the properties. Responded to inquires and brought in prospective tenants.** Data Driven: Captured data from the marketing campaign. Cleaned the data and conducted follow on data analysis. Analysis improved targeting of our social media channels and increased prospective tenants by 13%. Data and analysis was provided to parent company to improve company website SEO.** Team Player: Major contributor to a 8 person team on the property. Supported the team by answering the phones, filing paperwork, managing vendors and access to the properties. Took initiative and supported team members when overwhelmed by prospective or existing tenants.

A dynamic and empathetic associate. Enjoyed working in a team of other sales associates toward improving customer success and in-store sales. Supported store management by taking on delegated tasks with enthusiasm and completing tasks in a timely fashion.** Outreach and Marketing: Drove sales through in-person outreach and marketing material. Leveraged active listening, empathy, and initiative to manage customer objections. Presented merchandise to customers and connected to customer needs through storytelling. Discovered customer preference through targeted questions, identifying needs, and quick follow up. Increased in-store sales by 9% during 4th quarter 2017 and 7% during 1st quarter 2018.** Accountability: Open and closed the stores to which was assigned. Organized and presented merchandise. Collected cash and maintained a cash box of $500+. Conducted end of day cash collection and reporting.** Customer Care: Worked in sales and marketing as well as a patient care technician. Took customer confidential information in accordance with Health Insurance Portability and Accountability Act (HIPAA) compliance. Provided timely and efficient customer service and diligently answered customer concerns.

Supported the daily administrative operations for the loan department. Drafted and sent memos, correspondence, and loan packages. Performed the role of an executive assistant (EA) with managing company calendar, correspondence, and inbound and outbound phone calls. ** Organization and Resourceful: Cleaned and organized the office supplies. Took inventory and analyzed the purchasing cycle of office supplies. Saved the business $600 per year through modeling the demand and use of the office supplies.** Exceptional Writing and Inter-personal Communication: Managed internal and external communications for the bank location. Improved the customer experience with friendly and considerate customer service. Zero appointments were missed while supporting the loan office operations.

Learned about the financial services industry and about the different products sold at Rehab. Internship that included office manager responsibilities. Studied for Series 7.

Learned and acquired skills in sales, marketing, real estate, leasing, property management, project management, and negotiation. Full-time and Part-time employee (worked in between semesters at college).