• Responsible for developing relationships with customers that promote portfolio development, expansion, retention, and loyalty for a book of business of 140+ SMB accounts.• Serve as a trusted partner by providing customers with best practices on strategic workflow optimization relating to WebPT’s end-to-end suite of software solutions, delivering executive business reviews, and consulting on product optimization to maximize customer satisfaction and retention.• Led process improvement projects to collect, document and share process documentation and assisted with the onboarding of new team members and improvement of cross team and department collaboration.• Achieved >101% NRR each month with a book of business of ARR > $4M.

- Leverage EMR technology daily, and well versed in operational utilization and effectiveness across different hospital units- Evaluate and deliver patient care in an acute care setting at a Level 1 Trauma and Certified Stroke Center in an urban area in the Orthopedic, Neurologic, General Medicine, General Surgery, Cardiac, Labor & Delivery, PACU, Intensive Care Units, and Emergency departments, as well as the Acute Rehabilitation Unit- Present regularly at medical rounds, lead family conference, plan and coordinate discharge for patients, including ordering of necessary equipment- Mentor and orient newly onboarded Physical Therapists to the hospital and department- Nominated by department leadership to develop and present a grassroots initiative aimed at improving patient and staff experience, assisted in its development into the Employee Advisory Council led by CEO which influenced decisions around staff engagement, patient experience

Utilized knowledge and expertise in fundraising and CRM systems to help enterprise size nonprofit clients maximize their fundraising potential through business process improvement and best practice system design.- Delivered high level presentations to audiences ranging from executives to system end users- Designed and documented as-is and to-be business process discussions with customer subject matter experts- Gathered and analyzed requirements, facilitated business process design sessions, identified gaps, issues and reporting risk areas as part of a software implementation delivery team- Translated business processes and requirements into business process documentation, solution design, and system configurations to support customer's desired to-be state- Provided technical knowledge for software implementations including activities around field to field data mapping, conversion validation, system and security configuration, user acceptance testing, and system integration testing

- Defined the business processes and requirements for launching a web-based system used by client and their key external partners to manage the new program on a worldwide scale- Led requirement gathering workshops for both internal and external key contacts and compiled them into a Business Requirements Document- Facilitated end-to-end testing of the system and coordinated issue resolution- Planned and delivered the training strategy during roll-out of the system