Paul Kern Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• WPS is a leading not-for-profit health insurance company that manages multiple government contracts (Veterans Affairs, Medicare, TRICARE), Medicare supplemental plans and Preferred Provider Organization health plans.
• Lead the operations of a multi-state enterprise training team that supports 3500 employees on customer experience, customer service, operations, and compliance-based trainings averaging 175 sessions a year.
• Conceptualize enterprise training initiatives resulting in a minimum reduction of 5% in costs year over year.
• Utilize the ADDIE model in content development, facilitation, and evaluation of all courses to achieve an average participant satisfaction score of 4.4 out of 5.
• Responsible for executing the International Organization for Standardization (ISO) 9001:2015 standards.

Madison, Wisconsin Area

• WPS is a leading not-for-profit health insurance company that manages multiple government contracts (Veterans Affairs, Medicare, TRICARE), Medicare supplemental plans and Preferred Provider Organization health plans.
• Consolidated and built a divisional enterprise training structure resulting in an immediate 10% cost reduction.
• Introduced virtual delivery methodologies growing the remote worker population from 1% to 39% (pre-COVID).
• Implemented multiple government health contract transitions by project managing the training of over 1000 new hire staff per contract utilizing a blended classroom approach that reduced course time by 40%.
• Grew virtual delivery hours by over 300% year over year, which allowed the training team to pivot to 100% virtual delivery within 48 hours of stay-at-home orders due to COVID-19.

Madison, Wisconsin Area

• WPS is a leading not-for-profit health insurance company that manages multiple government contracts (Veterans Affairs, Medicare, TRICARE), Medicare supplemental plans and Preferred Provider Organization health plans.
• Led the operations of the Health Insurance division’s training and document management team.
• Introduced on-demand training strategies releasing the divisions first eLearning course catalog which reduced instructor facilitation time by 40% per subject.
• Instructed leadership and coaching sessions for area management driving employee engagement.

Middleton, WI

• With more than 30 years of experience, Ascensus is a leading provider of retirement services, including recordkeeping and administrative services to over 27,000 defined contribution plans and 1.5 million IRAs.
• Directed the operations of a training team including the expense, profitability, and operating plan objectives for educational retirement products and conferences resulting in annual revenue of $2.5 million.
• Cultivated external business relationships with state credit union leagues, state banker associations, and national organizations to expand value to their membership and increased company product revenue.
• Administered the development of curriculum, facilitation, and evaluation for nationwide face-to-face events, webinars, and large conferences driving participant satisfaction from 3.75 to 4.5 out of 5.

Madison, Wisconsin Area

• With more than 30 years of experience, Ascensus is a leading provider of retirement services, including record keeping and administrative services to over 27,000 defined contribution plans and 1.5 million IRAs
• Standardized and negotiated national educational event client contracts increasing revenue by 30%.
• Submitted and designed educational programs assuring national continuing educational standards were met.
• Identified training and performance needs for financial organizations resulting in a reduction of risk for internal and external audits increasing customer experience.
• Created complex compliance training programs using multiple design tools and delivery methods for financial institutions, banking associations, and credit union leagues nationwide.

Madison, Wisconsin Area

• For more than 75 years, CUNA Mutual Group has worked tirelessly to deliver product and service solutions that meet the unique challenges and needs of credit unions and their members
• Created and delivered to market the company’s first blended delivery certification program, IRA University, which resulted in additional revenue of $40,000 a year.
• Conducted, prepared, and scheduled face-to-face and webinar training sessions for internal corporate call center staff to enhance customer experience, regulatory compliance, and cross-sell strategies.
• Advised and project managed vendors to produce client facing SCORM compliant eLearning modules.

Master Of Science (Ms), Curriculum And Instruction

Bachelor Of Science (Bs), Elementary Education

Activities and Societies: Kappa Delta PiMinor: Psychology