Pallavi Otawkar Email & Phone Number

Pleasanton, Ca, Us

Leading R&D Operations and Content teams across geo dispersed org of Product, UX, Engineering, Infra Ops Engineering, Technical Writers, and Trainers. ► Managing Technical Program Management team with oversight on E2E delivery of all ServiceMax products. Led successful launch of v1.0 products and a new Product Line that led to a significant increase in customer base, revenue, and customer satisfaction. Achieved the Highest ever NPS score in the history of ServiceMax.► Vendor and budget management for all of R&D ► Managing AWS Infrastructure team owning AWS operations for our Products. Designed and implemented models for calculating per tenant cost, AWS capacity planning and drove many cost and operational efficiencies that led to improvement in gross profit margins ► Directed successful ISO and SOC audits for ServiceMax that helped validate our security posture with customers and helped close customer deals. ► Overseeing Technical Publications - help docs for all ServiceMax Products► Directing Product Education team – training and certification content for all the ServiceMax Products

Pleasanton, Ca, Us

San Ramon, California, Us

Supported a 400+ Product engineering organization► Transitioning the entire R&D organization to a quarterly release cadence in line with true SaaS/ cloud-based product model within four months of joining. Thus maximizing velocity, quality, and predictability for the organization.► Key liaison between R&D org and the various GE business units like Power, O&G, Aviation. Instrumental in the business units meeting their contractual and strategic deliveries that depended on Product.

San Ramon, California, Us

San Jose, California, Us

San Mateo, Ca, Us

Waldorf, De

Round Rock, Texas, Us

Coordinate efforts of geographically dispersed teams, stakeholders, and cross-functional development, quality assurance, technical support, product management, and project management teams to deliver InputAccel program. Selected Contributions:♦ Program managed the Engineering release of InputAccel (IA). from design to release. Ensured collaboration across all teams to support Localization, unicodization, multi-country and multi-language support, and new key features.♦ Team member of 3 credited with defining end-to-end product life cycle processes leveraging Agile development best practices for North America. Led efforts to introduce and ensure the adoption of user stories and Agile tool across multiple teams.♦ Oversaw the early adoption of Risk Driven Iterative Development Methodology, which was showcased as a best practice across the organization.♦ Served as program manager for all of Captiva business.

Round Rock, Texas, Us

Worked for Captiva which was acquired by EMC. Held pivotal role in overseeing the development and enhancement of InputAccel (IA) and InputAccel for Invoice (IAI) software, within the Captiva family of products. Selected Contributions:♦ Created Exporter module to deliver captured data to an ODBC data source and SAP system. ♦ Project Leader for the key release of InputAccel for Invoices (IAI), which involved localization of product in 4 languages. Resulting in the smoothest rollout of release in the history of product within one year.♦ Selected for high-visibility project to integrate InputAccel with Documentum BPM.♦ Defined solution to enable product to achieve 508 Compliance standards for User Interface.♦ Developed and delivered presentation at the EMC World Conference in Orlando, Florida in 2007 with top reviews.

Developed and launched company’s web-based software for issuing and tracking Certifications of Insurance (COI) for Online Insurance Certificate Provider. Selected Contributions:♦ Developed registration and login processes for Certificate Now, one of the 1st products within the industry to manage millions of insurance certificates annually leveraging an Application Service Provider (ASP) model. ♦ Successfully turned around integration project with AIM Company within 2-3 weeks and oversaw the delivery of key interface between client and internal within one month leveraging Java and Dynamo.

Mumbai, Maharashtra, In

Joined Tata Infotech which was merged with TCS.Oversee the customization, enhancement and delivery of FormWare document capturing software to financial institutions, medical organizations and government agencies to automate of credit card, prescription, and tax processing operations. Selected Contributions:♦ Led the delivery of a fully automated solution for prescription mail order processing company. Involved development of interfaces with FileNet system to ensure optimal information access. Project earned high recognition by client and led to additional business.♦ Developed user interface, TWAIN interface, and DataEdit and ImporterTemplate modules for FormScan (Imaging) software, a data capturing application leveraging Visual C++, MFC and MS SQL Server, for G&A Imaging client in Canada.

Bachelors In Computer Engineering, Computers

Diploma, Industrial Engineering