Mark Pallo

Mark Pallo Email and Phone Number

Project Manager ICM/UCCE | Deliver Quality IT Infrastructure Upgrades | Team Management and Development @ Pursuing New Opportunities
Mark Pallo's Location
Independence, Missouri, United States, United States
Mark Pallo's Contact Details

Mark Pallo personal email

n/a

Mark Pallo phone numbers

About Mark Pallo

Mark Pallo is a Project Manager ICM/UCCE | Deliver Quality IT Infrastructure Upgrades | Team Management and Development at Pursuing New Opportunities. He possess expertise in integration, icm, process improvement, vendor management, solution architecture and 33 more skills.

Mark Pallo's Current Company Details
Pursuing New Opportunities

Pursuing New Opportunities

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Project Manager ICM/UCCE | Deliver Quality IT Infrastructure Upgrades | Team Management and Development
Website:
larry-garcia.com
Employees:
55
Mark Pallo Work Experience Details
  • Pursuing New Opportunities
    Seeking New Opportunities
    Pursuing New Opportunities Sep 2016 - Present
    Greater Kansas City Area
    Experienced Supervisor, IT project manager with ICM design and delivery, seeking a role with a company which would like to increase productivity and reduce cost. I am a proven leader who can identify, analyze and solve customer’s issues resulting in improved customer satisfaction.
  • Ibm
    Project Manager Icm/Ucce Production Support
    Ibm May 2008 - Sep 2016
    Kansas City, Missouri Area
    Experienced project manager delivering project on time and getting the expected results for the customer. Supervise infrastructure 14-member project support team. Primary point of contact 24x7 on all customer production support issues globally and across multiple platforms. Ensured team completed daily task and followed through with communications to different teams. Responsible for delivering root cause analysis and maintaining all corrective actions put in place. Maintain and completed quarterly audit on all procedures. Proficient in the using Microsoft word, Excel, PowerPoint, Visio.
  • Ibm
    Cisco Icm Call Center Engineer Team Lead
    Ibm Feb 2005 - May 2008
    Sprint
    Supervised 8-member call center routing team. Gathered customer and site requirements, collaborated with team, and assigned work accordingly. Managed staff that conduced 5-6 weekly projects.
  • Sprint
    Cisco Icm Call Center Engineer
    Sprint Jan 1999 - Feb 2004
  • Citi
    Workflow/Command Center Supervisor
    Citi Apr 1990 - Jan 1999
    North Kansas City, Missouri

Mark Pallo Skills

Integration Icm Process Improvement Vendor Management Solution Architecture Telecommunications It Strategy Wireless Project Management Pmp Unix Ivr Call Center Troubleshooting Itil Voip Cloud Computing Pmo Software Development Program Management Business Analysis Visio Workforce Management Cross Functional Team Leadership Outsourcing Disaster Recovery Data Center Management Enterprise Architecture Call Centers It Management Cisco Systems Products Team Leadership Contact Centers Wireless Technologies Project Management Office Business Process Improvement Voice Over Ip

Mark Pallo Education Details

Frequently Asked Questions about Mark Pallo

What company does Mark Pallo work for?

Mark Pallo works for Pursuing New Opportunities

What is Mark Pallo's role at the current company?

Mark Pallo's current role is Project Manager ICM/UCCE | Deliver Quality IT Infrastructure Upgrades | Team Management and Development.

What is Mark Pallo's email address?

Mark Pallo's email address is mp****@****ibm.com

What is Mark Pallo's direct phone number?

Mark Pallo's direct phone number is +181630*****

What schools did Mark Pallo attend?

Mark Pallo attended Central Missouri State University.

What skills is Mark Pallo known for?

Mark Pallo has skills like Integration, Icm, Process Improvement, Vendor Management, Solution Architecture, Telecommunications, It Strategy, Wireless, Project Management, Pmp, Unix, Ivr.

Who are Mark Pallo's colleagues?

Mark Pallo's colleagues are Angel Mathew, Andrew Coolidge, Annettee Stapleton, Jeff Schanuel, Ray O'toole Cfp®, Dip Fp, Janikah Valentine, Christopher Coleman.

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