Pam Shipley Email & Phone Number

Westminster, Md, Us

Placed outbound calls presented in a calling campaign by an automated phone system/CRM system. Answered inbound calls, typically from borrowers where a Purchase Specialist left a voice mail message. Routed inbound calls to the appropriate department (DNIS) when necessary. Partnered with Purchase Sales Loan Advisor Teams to build relationships for improved communication and coordination. Offered guidance as needed to borrowers relating to uploading documents into the Freedom Mortgage Portal and/or sending requested documents to the Loan Advisor. Communicated with the Purchase Loan Advisors on actions/activities needed on behalf of the borrowers. Strove to reach as many borrowers as possible each day and, when needed, leave clear, concise voice mails.

Responsible for handling escalation calls and emails from internal and external customers.Diagnose the issue and determine the next best course of action for resolution.Primary point of contact until the loan is back on track.Liaison between the borrower, Customer Advocate and Loan Advisor. Provides status updates and timely returns all incoming inquiry calls Reviews Closing Disclosure details with BorrowerValidates cash to close needed from Borrower at closingConfirms payment information with borrowerValidates borrower escrow (taxes and insurance) on the loanOffers customer support at various stages of the loan processMaintains precise notes and tracking of all contact with borrower and other departments.

Laurel, Maryland, United States

Prepare and submit documents for fire sprinkler permit applications to various counties.Perform administrative duties for the Owner and Operations Manager.Schedule inspections and follow up with results of inspections.Gather information such as site maps, WSSC results, property data, home sketches and water lines for fire sprinkler installation.Provide correspondence to clients via email and phone.

Columbia, Maryland, United States

Processed new referrals by verifying insurance, checking criminal background and entering information in CarePaths database for fast paced Outpatient Mental Health clinic.Answered phones, checked clients in, scheduled appointments and drafted correspondence.Worked closely with the Program Director to coordinate placement of clients with appropriate qualifications.Managed schedules for 3 Psychiatrists and 17 Licensed therapists.Maintained confidentiality and followed HIPAA Guidelines.

Baltimore, Maryland, United States

Successfully managed all aspects of the home buying and selling process.Worked under stringent deadlines, which were always met.Reviewed and executed confidential documents, contracts and disclosures. Established and maintained a positive flow of communication with other Agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.

Baltimore, Maryland, United States

Processed closings through Lone Wolf software. Created and maintained websites. Scheduled and coordinated meetings and appointments for Broker. Proofread contracts for errors. Maintained confidential information. Coordinated company events and fundraiser.

Annapolis, Maryland, United States

Assisted the Manager with collection and processing of all rent payments. Created monthly reports including but not limited to renewals, rents, leasing, resident retention programs and maintenance. Validated prospect/resident rental eligibility using designated background verification process. Assisted in the follow up of delinquencies. Assisted in supervising leasing and operations in the office, as well as provide training and instruction to the staff as to the proper method of handling office administration. Reviewed and checked accuracy of resident information including resident account setup, while maintaining accuracy of information. Assisted with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules. Performed all activities related to apartment rentals, move-ins, and lease renewals as needed. Recorded all resident correspondences. Maintained renewal records in computer.Responsible for the leasing process from introduction to occupancy and maintaining communication throughout the tenancy of the resident. Complied with all State, Federal and/or local laws relating to Fair Housing. Maintained work order requests and coordinate with maintenance department. Communicated IT problems with IT Department and follow instructions to correct any issues along with setting up server and computers for staff. Handled confidential information with discretion and professionalism. Collected proof of renter's insurance and ensure utilities are placed in new tenant's account. Maintained follow up to inquiries and tours. Interacted directly with prospective residents and current residents to achieve maximum occupancy. Acted as company representative by conveying the benefits of the community. Performed administrative duties such as ordering office supplies, filing, data entry, copying and faxing.

Columbia, Maryland, United States

Processed Final Title Policies and distributed to clients. Disbursed funds after settlement. Performed administrative duties such as filing, data entry, copying and faxing.

Columbia, Maryland, United States

Liaison between buyer and seller in Real Estate transactions. Assisted with contract development and negotiations. Scheduled and followed up on inspections, repairs, settlement activities and other actions necessary for real estate transactions. Created marketing strategies to attract new clients. Supported sales activities by holding open house presentations, follow up action and customer communications.

Columbia, Maryland, United States

Acted as liaison for over 125 Real Estate Agents and managers. Responsible for hiring, training, promoting and disciplinary actions. Supervised approximately 10 main office employees. Maintained the daily operations of the office. Provided listing and sales processing. Troubleshooting office machinery malfunctions for the company-wide phone system, fax machines, copiers, postage machine, etc. Called for repairs as needed and maintained equipment inventory. Researched service products and vendors for best value. Scheduled front desk and duty agent support. Maintained office supplies inventory. Anticipated supply needs: placed orders and verified receipt of supplies. Reconciled petty cash and postage.