Pam Upton Email and Phone Number

National Account Manager responsible for Costco, CVS, Publix and Southeast Grocers accounts nationwide.

•Identified customers’ needs and, working with Delca’s Shanghai office, created new products to fill them, from conception to design to production. •Sold products into a diverse group of customers including Foster & Smith, PetEdge, Dollar Tree, Menards and Home Goods, with whom Delca was not previously doing business. •Worked with Family Dollar, PetEdge and Menards to create and implement private label products. •Coordinated factory audits and product testing with Bureau Veritas and Shanghai staff. •Hired and supervised brokers for select accounts. •Negotiated costs with factories, and established pricing.

•Gained placement of new products resulting in a 19.6% increase in sales in 2007.•Opened new accounts that generated $500K in additional sales in 2008. •Formulated customer specific marketing plans and guided customers in assortment planning to maximize catalog productivity.•Analyzed customer websites and recommended changes to maximize consumer impact and thereby increase sales of CLS products. •Recommended website wording changes that would reduce challenges by EPA and FDA on regulated products. •Worked closely with VP of Marketing in analyzing and forecasting key customer needs and developing promotional plans. •Prepared detailed customer business reviews including financial and promotional results analysis and new product recommendations. •Developed and presented product training to retail/phone staff at client companies. •Conducted dealer product training in the field.

Launched a line of pet supplements to the OTC market.

Responsible for sales and management of independent brokers in 23 states for this pet supply importer.

Purchased pet supplies for this 23 store chain which was purchased by Petco.