Pamela Gomes Email and Phone Number
From a young age, Pamela has been driven by a deep curiosity about the world and a strong desire to make a positive impact on society. She envisions vast possibilities and is determined to leave a lasting mark that benefits others. Pamela's journey took a pivotal turn when she discovered the dynamic realm of Information Technology. She realized that this field perfectly aligned with her aspirations, offering a platform to connect with people globally and leverage technology for meaningful change.Passionate about creativity, innovation, problem-solving, and customer service, Pamela found her niche in IT support and web development. Through these avenues, she channels her creativity, providing exceptional solutions and services to customers. Her ultimate goal is to positively impact lives and create a more connected, advanced society. For Pamela, technology isn't just a tool—it's a catalyst for bringing people together and driving societal progress. Driven by her unwavering commitment to making a difference, Pamela is dedicated to her IT career journey. She eagerly looks forward to continuous learning, and growth, and using her passion for innovation to contribute meaningfully to society's development.
Velozient
View- Website:
- velozient.com
- Employees:
- 2
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Technical Customer Support Representative (Level 1)Velozient Oct 2024 - PresentTexas, United States
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Customer And Software Support Analyst (Level 2)Ninecon Consultores Associados Ltda Aug 2023 - Oct 2024Porto Alegre, Rio Grande Do Sul, Brazil•Created and updated knowledge bases in ServiceNow for clients and support, ensuring effective solutions.•Extracted daily data from ServiceNow, collaborating with over 10 teams to guarantee monthly metrics are met.•Leveraged daily SQL Developer to design and execute queries, maintaining essential support.•Managed two internal and one SaaS applications, ensuring they met client expectations. -
Byu-Pathway Worldwide MentorBloom Jul 2023 - Aug 2024Salt Lake City, Utah, United States•Empowering more than 100 peers as a mentor, fostering a positive learning environment.•Inspiring academic and personal growth through guidance and role modeling.•Providing daily attentive support to overcome challenges and succeed.•Working with an international team to achieve the weekly team and individual goals. -
Volunteer Language Tutoring ManagerCumorah Academy Apr 2023 - Jul 2023Načeradec, Boêmia Central, Chéquia• Supervised a team of 20 individuals from all over the world, overseeing their daily tasks and responsibilities.• Reported team progress and achievements to the director through weekly meetings.• Facilitated regular performance evaluations and provided constructive feedback to team members.• Ensured the quality of tutoring sessions between tutors and students to ensure effective learning outcomes. -
Trilingual Service Desk Analyst (Level 1)Hcl Technologies Feb 2022 - Mar 2023São Leopoldo• Delivered first-line technical support to end users of over 84 nationalities in English, Spanish, and Portuguese.• Closed 15-25 tickets per day and resolved incidents/requests related to the private company's IT systems.• Ensured requests and incidents were properly logged and categorized within the IT service mgmt. System.• Achieved 3 times the best CSAT agent in the Brazilian team, closing between 300-350 tickets per month. -
Portuguese TeacherFala E Cultura - Institución De Idiomas Mar 2021 - Jul 2021Lima, Peru• Taught Portuguese classes to more than 40 Peruvian adults.• Provided the classes using technology and digital tools, increasing access to the learners.• Tailored teaching materials to meet individual student needs, ensuring relevance to learning goals.• Adapted teaching approach to help students overcome language learning challenges.
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Volunteer ServiceThe Church Of Jesus Christ Of Latter-Day Saints Jan 2019 - Jul 2020Santiago Metropolitan Region, Chile• Developed new outreach strategies for individuals and organizations in 4 different cities.• Led teams of up to 20 volunteers, providing guidance for successful program delivery.• Taught Spanish/English as a second language to more than 100 Haitian and Chilean individuals.• Communicated with diverse cultural backgrounds, providing well-being support during 18 months.
Pamela Gomes Skills
Pamela Gomes Education Details
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Software Development -
Information Technology -
Competências Sociais -
Computer Technology/Computer Systems Technology
Frequently Asked Questions about Pamela Gomes
What company does Pamela Gomes work for?
Pamela Gomes works for Velozient
What is Pamela Gomes's role at the current company?
Pamela Gomes's current role is As an IT Customer & Software Support Analyst, I help companies to provide exceptional support and seamless system troubleshooting, ensuring that people's needs are met with utmost proficiency..
What schools did Pamela Gomes attend?
Pamela Gomes attended Brigham Young University - Idaho, Descomplica, Byu-Pathway Worldwide, Udemy Alumni.
What skills is Pamela Gomes known for?
Pamela Gomes has skills like Leadership, Systems Analysis, Espanhol, Public Speaking, Active Directory, Remote Troubleshooting, Astm Standards, Service Desk, Soft Skills, Azure Active Directory, Office 365, Desenvolvimento De Software.
Who are Pamela Gomes's colleagues?
Pamela Gomes's colleagues are Nicolas Florio, Juan Fandiño, Luis Felipe Campos Burégio De Lima, Douglas Barra, Gabriel Coca, Maurício Santos, Marisol Acuña.
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Pamela Gomes
International Relations, Unesp | International Tax And Transaction ServicesSão Paulo, Sp
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