Pamela Gomes Email & Phone Number

Texas, United States

Porto Alegre, Rio Grande Do Sul, Brazil

•Created and updated knowledge bases in ServiceNow for clients and support, ensuring effective solutions.•Extracted daily data from ServiceNow, collaborating with over 10 teams to guarantee monthly metrics are met.•Leveraged daily SQL Developer to design and execute queries, maintaining essential support.•Managed two internal and one SaaS applications, ensuring they met client expectations.

Salt Lake City, Utah, United States

•Empowering more than 100 peers as a mentor, fostering a positive learning environment.•Inspiring academic and personal growth through guidance and role modeling.•Providing daily attentive support to overcome challenges and succeed.•Working with an international team to achieve the weekly team and individual goals.

Načeradec, Boêmia Central, Chéquia

• Supervised a team of 20 individuals from all over the world, overseeing their daily tasks and responsibilities.• Reported team progress and achievements to the director through weekly meetings.• Facilitated regular performance evaluations and provided constructive feedback to team members.• Ensured the quality of tutoring sessions between tutors and students to ensure effective learning outcomes.

São Leopoldo

• Delivered first-line technical support to end users of over 84 nationalities in English, Spanish, and Portuguese.• Closed 15-25 tickets per day and resolved incidents/requests related to the private company's IT systems.• Ensured requests and incidents were properly logged and categorized within the IT service mgmt. System.• Achieved 3 times the best CSAT agent in the Brazilian team, closing between 300-350 tickets per month.

Lima, Peru

• Taught Portuguese classes to more than 40 Peruvian adults.• Provided the classes using technology and digital tools, increasing access to the learners.• Tailored teaching materials to meet individual student needs, ensuring relevance to learning goals.• Adapted teaching approach to help students overcome language learning challenges.

Santiago Metropolitan Region, Chile

• Developed new outreach strategies for individuals and organizations in 4 different cities.• Led teams of up to 20 volunteers, providing guidance for successful program delivery.• Taught Spanish/English as a second language to more than 100 Haitian and Chilean individuals.• Communicated with diverse cultural backgrounds, providing well-being support during 18 months.

Bachelor Of Science - Bs, Software Development

Systems Analysis And Development, Information Technology

Curso, Competências Sociais

Independent Courses, Computer Technology/Computer Systems Technology