Pamela Vallejo Email & Phone Number

National Capital Region, Philippines

National Capital Region, Philippines

National Capital Region, Philippines

National Capital Region, Philippines

Makati, National Capital Region, Philippines

• In-charge of relationship management and performance of clients in key areas in the Philippines such as Batangas, Puerto Galera, and El Nido.• Effectively managed portfolio of accounts to improve business production by matching partner needs to relevant Booking.com solutions and presenting them in compelling ways.• Trained partners on system, tools, and available Booking.com products to optimize performance on the platform.• Ensured partner retention and satisfaction by providing timely response and effective solution to queries and issues.• Conducted partner workshops to strengthen product knowledge, promote brand awareness, and encourage partner engagement.• Conducted internal learning discussions as part of the Payments Expertise group to ensure that the team is informed of product updates, new features, and country performance.• Consistently achieved quarterly KPIs.

Makati, National Capital Region, Philippines

• Acquired new clients and helped grow Booking.com's presence in identified key areas in the Philippines.• In-charge of a portfolio of accounts and maintained active communication with the partners to discuss opportunities that will help improve business.• Delivered high-level of service to support in building productive and continuing relationships.• Conducted weekly rates and availability checks on various platforms. Ensured that partners offer the best availability and rate structure. • Participated in occasional market visits, workshops, operational planning, and other projects. • Trained partners on usage of Booking.com extranet.

Makati, National Capital Region, Philippines

• Acted as first point of contact for hotel partners. Trained partners on usage of Booking.com extranet. Built web page of newly registered properties.• Ensured Booking.com website has accurate information and exclusive photos of newly registered properties. Provided support in maintaining the data of existing hotel partners.

Makati, National Capital Region, Philippines

• Reduced controllable issues by proactively identifying and reporting them, and coordinating and working with other units for resolution. • Encouraged hotel partners to take ownership of their hotelier interface by providing necessary training and guidance.• Owned the escalation and resolution process for all hotel support requests. Ensured partner retention and increased request delivery satisfaction rating by sending back resolved requests in a timely manner and to the satisfaction of hotel partners.

Makati, National Capital Region, Philippines

• Conducted quality assurance tests on newly-launched hotel websites, pay-per-click landing pages, and internal and external software assets.• Identified success factors and areas of improvement on the hotel website’s performance, and developed strategies based on data to improve and/or increase reservations.• Communicated marketing plans and technical report recommendations to address the hotel website's areas of improvement. Provided support to hotel partners in maintaining their website and hotelier interface.• Regularly coordinated with sales partners with regard to hotel performance updates and support needs. Managed ad hoc projects, tasks, and activities that contribute to the company's goals.