Pam White Email & Phone Number

Lancaster, Pennsylvania

Columbia, Md

Responsible for recruiting high quality talent for Mortgage Loan Consultant and Sales Manager positions.

Responsible for full life cycle recruiting including identifying and capturing the best talent for a variety of retail positions.•Exceeded fill-time ratio by an average of 17 days while recruiting for a large geographic region •Key contributor to special recruitment project teams responsible for implementing improvements to recruitment systems and expediting the mass hiring effort to fill Maryland, DC and Virginia in-store positions.•Ensured business needs and big picture were addressed by effectively communicating with management at all levels and consulting with managers in the identification and selection of appropriate candidates.•Placed the most highly-qualified candidates by effectively managing requisition load while maintaining low fill time rates. •Evaluated applicant resumes and pre-screened appropriate candidates for a variety of branch and back office positions.•Ensured positive candidate experience by maintaining close communication with internal business partners and candidates and effectively progressing applicant through the process. •Obtained qualified pool of candidates and promoted PNC by coordinating internal job fairs and participating in external job fairs and community events. •Managed regional participation in a highly visible children’s charity program.

Responsible for supporting all areas of Human Resources including but not limited to hiring new employees, training, and coaching of managers relative to performance management.•Maintained effective relationships with employees and managers at all levels of the organization. Provided key role in Human Resources Department meeting organizational and departmental goals.•Improved overall management of resources by implementing weekly comprehensive recruitment tracking report for management with key statistics customized to individual manager needs.•Worked closely with all levels of management in the areas of benefits, employee relations, performance management, discipline, and reporting.•Assisted in all aspects of employee benefits including communication with participants and vendors, coordination of data gathering for required filings, and problem resolution.•Responsible for reviewing department and employment-related records to ensure they were timely, accurate and compliant with applicable laws, regulations, and policies•Responsible for affirmative action data gathering and tracking. Communicated with consultants to ensure compliance.•Managed day to day responsibilities and provided guidance to supervisors and managers by maintaining high level of compliance education. •Compiled databases and provided customized reports of employee related information for upper management by maintaining high levels of proficiency with HRIS software and Microsoft Access. •Conducted new employee orientations, benefits briefings, and firm-wide policy and procedure training.•Supported yearly benefits design process.•Recruited and retained employees for all positions in a highly competitive labor market. Maintained pipeline of qualified candidates. Evaluated applicant qualifications, prescreened and placed accordingly. Maintained low fill-time ratio.•Dramatically reduced branch turnover by developing and implementing prescreening process

Baltimore, Maryland Area

Beginning in 1991, I performed the duties of Teller, Customer Service Representative (Platform/Sales), ATM/ACH Specialist, Electronic Banking Supervisor, and Operations Manager. As Operations Manager, I was responsible for the daily operations of the bank and oversight of the customer service area.

Masters, Human Resources Development

B.S., Political Science, Minor In Business Administration

Maryland Banking School Certificate Program

Maryland Banking School Certificate Program