Pamela Friedman Email & Phone Number

Chicago, IL, US

Pleasanton, California, US

Pleasanton, California, US

Strategic leader and P&L owner for global customer services, such as Testing, Change Management and Program Management. Additionally, global leader of Workday's Delivery Operations functions, including resource management and Workday's internal PMO.

Pleasanton, California, US

Leads a team supporting the Workday ecosystem through a common methodology, innovative tools and educational programs. Additionally, incubates new customer facing services for customers deployed on Workday by Workday.

Pleasanton, California, US

Leader of Workday's Change Management, Testing and Customer Program Management Services, as well as Workday's internal Program Management Office.

Pleasanton, California, US

Charlotte, NC, US

• Program leader for Global Talent Management Transformation through implementation of Human Resources SaaS technology (Workday)
• Successfully implemented Workday for Performance Management, Talent Planning, Recruiting, Onboarding and Job Structure (Position Management) in the most complex global Workday implementation to date; phase one went.
• Results of phase one include significantly simplifying the technology portfolio through decommissioning of tools (multi-million dollar savings), creating one global Human Resources platform and establishing the.
• Played a vital role throughout the project, from the initial big rock gap analysis through system/vendor selection, risk and issue management, internal process redesign and implementation
• Led a combined team of internal functional, technology and communications leaders, external system implementation consultants and the Workday team to ensure business objectives were met; over 50 people directly.
• Facilitated Human Resources Executives’ strategic decisions, including adoption of position management

Charlotte, NC, US

• Process leader for global Compensation Service Delivery
• Developed and led processes to ensure regulatory compliance for pay practices of sr. leaders and key risk takers
• Accountable for the global year-end compensation process (base salary increases, total variable award decisioning, payment), ensuring alignment of compensation decisions with lines of business, regional and sr..
• Implemented enterprise incentive plan design and governance process, training and tools to enhance quality of design
• Streamlined and centralized market survey, job compensation range and compensation agreements processes and tools, substantially decreasing processing time and improving access to data
• Accountable for risk and issue management within Compensation Service Delivery

Charlotte, NC, US

• Compensation project manager accountable for transition to new tool and outsourced model
• Successfully transitioned outsourced global compensation administration and employee support from Fidelity to Aon Hewitt, resulting in improved services and operations
• Successfully implemented multi-phase redesign of the global Reward Management System and related compensation and year end processes resulting in global processes and a tool aligned to business strategy, met business.
• Accountable for risk management and mitigation across the program of work
• Managed team of 6 project/change managers supporting implementations

Charlotte, NC, US

• Merger project manager for integration of Compensation, Performance Management, Talent Planning, Recognition and Reward functions
• Led the Countrywide Financial Services integration into Bank of America in the areas of Compensation, Performance Management and Talent Planning programs, policies, tools and processes globally
• Led the Merrill Lynch integration into Bank of America in the areas of Compensation, Performance Management and Talent Planning programs, policies, tools and processes globally
• Accountable for Risk management and mitigation
• Responsible for approximately $3 million Transition budget
• Managed team of 5 change managers supporting transition activities in US and globally

US

• Designed regional compensation, benefits, Human Resources policies and Human Resources communications; acquired by Bank of America in Oct. 2007
• Supported Bank of America acquisition of LaSalle Bank by managing compensation and benefits due diligence, retention bonus programs, transition of compensation programs/processes and related communication
• Redesigned/implemented compensation and benefit plans to better align to business priorities: annual incentive plan, long term incentive plan, 401(k) plan, Top Hat savings plan, deferred compensation plans, severance.
• Redesigned/implemented annual salary and bonus review process
• Designed/implemented end to end communication for health & welfare benefits
• Managed approximately $5 million budget, reorganization of 33 member team and staffing to fill new positions

Deerfield, Illinois, US

• Reported to the VP of Global Human Resources Shared Services, drove process implementations and continuous improvement projects and led global Human Resources communications
• Facilitated project and led communication for Human Resources transformation into a shared services model, reducing operating expenses by $20 million and centralizing operations
• Led project management for Global Human Resources Shared Services continuous improvement projects, annual planning process and metrics (SLC) process
• Built global Human Resources communications program for approximately 600 HR professionals and 48,000 employees
• Managed HR communications team of 2

Deerfield, Illinois, US

• Reported to the VP of Global Employee Services, served as the top Human Resources communications professional
• Managed global Human Resources Senior Management Team
• Developed and implemented global internal branding program; created program to drive employee re-engagement
• Redesigned global Human Resources intranet, launched employee/manager self-service tools and implemented online annual benefits enrollment
• Managed HR communications team of 2

Now named Gagen MacDonald, the firm is a strategic consultancy focused on delivering business results for companies by helping management lead employees more effectively. Clients included International Truck and Engine and United Airlines.

• Crafted and implemented strategic plan leveraging Arthur Andersen’s global people strategy to recruit and retain top talent
• Project managed annual global Marketing Network conferences—450 participants, $500,000 budget
• Created and served as faculty member for comprehensive global strategy orientation for new employees

Masters Of Sciences In Integrated Marketing Communications, Employee Communications, Public Relations, Marketing

Bachelor Of Arts (B.A.), Economics