Pamela Gonzalez Email & Phone Number

Richardson, Tx

Plano, Tx

Business Relationship Management Director• Played an instrumental role as strategic interface between Information Technology and key functional leaders across the enterprise, including HR, Corporate Affairs, Corporate Communications, and Epsilon’s Marketing Agencies. Oversaw strategic technology objectives and championed efforts to develop and maintain strong client relationships.• Partnered with business stakeholders to develop technology strategies, including solution discovery, technology roadmaps, service management, risk management, and business cases / value realization. • Championed a 12-member IT leadership team to develop an integrated process for Project Intake, Prioritization/ Ranking, Resource Planning, Budgeting, and Roadmapping. Workday Integrations Project Manager• Led Workday Integration Workstream with initial scope of 175 internal and external integrations across 5 distinct organizations, leveraging various technologies, including MuleSoft, Workday Studio, Workday EIB, and Connectors. Spark Program Manager• Applied collaborative change management and leadership techniques to repair broken relationships and rebuild confidence and trust from a previous multimillion-dollar failed initiative. • Aligned 15 Product Owners and Subject Matter Experts to a unified vision and led them on 6-month journey to achieve joint success.• Managed and directed a 25+ person Agile Development team to build Spark, a custom cloud solution that transformed Epsilon’s Marketing Agencies’ Project Management processes using state-of-the-art technologies and methodologies, including: - UX Design, DevOps, Continuous Integration, and Automated Testing/Build/Deployment Processes - Web Services to integrate with PeopleSoft - Amazon Web Services (AWS) - Okta’s integrated identity and mobility management service• Leveraged Virtual Studio Online (VSO) for managing Backlog, User Stories, Sprint Plans, Test Suite, and Defects.

Dallas/Fort Worth Area

Program Manager• Delivered $7.1M project to transition Flight Attendant Pay and Legality Rules from an outdated Rules Engine (RuleTalk) to a leading-edge Service-Oriented Rules Engine (Blaze). • Streamlined communication and coordination across product solutions, inflight operations, business transformation, infrastructure, change management, release management, QA, and executive leadership throughout the project. • Led 2 Agile Development Pods (SWA On-Site Oversight Resources + Global Off-Shore Managed Services Resources) through the Planning, Execution, and Implementation of this 18-month initiative. • Leveraged Jira for managing Backlog, User Stories, Sprint Plans, Test Suite, and Defects.

Program Manager• Project Forrest Program Manager (Executive-Sponsored Initiative). Led team of 100+ resources across 25 work streams to develop and deliver a new Online Movie Rental service for Comcast, co-branded DVDs by Mail from Comcast & Blockbuster. Delivered Phase 1 within 6 months. Efforts included new User Interface, Single Sign-On with Comcast, Fandango Integration, Fancast Integration, Customer Billing, and Back-End Processing.• Motorola Wireless Movie Store Program Manager (Executive-Sponsored Initiative): Led multi-vendor team (Blockbuster, Motorola, Real Networks, Sonic Solutions, and Verizon) to develop and deliver Movie Download Service on Motorola’s highly anticipated Sholes Tablet. Project led way for Blockbuster to quickly deliver similar applications on mobile devices across multiple vendor platforms. • Project Manager ― Facebook Implementation (Executive-Sponsored Initiative): Delivered 14-week Facebook implementation project in 6-weeks using Agile development methods. Coordinated and managed efforts of 25 full-time resources during this intense effort to deliver Facebook Beacons and a custom Facebook application (Movie Clique).• Slot Optimization Program Manager (Executive-Sponsored Initiative): Led high-performance, cross-functional international team to optimize Blockbuster Total Access Exchange Program. ROI was reported at $50M during Year 1.

Program/Project Manager• EDS (2006 – 2007); Application Delivery Transformation Program: Managed “Executive Leadership” work stream for strategic initiative to standardize processes, tools, and reporting across all roles within the Application Delivery organization. Leveraged facilitation techniques to define, prioritize, and approve scope for Executive Leadership role. • FRITO-LAY (1996 – 2006); Project Manager ― Real-Time Mobility and The Real-Time Enterprise / Program Manager ― District Leadership and Planning (DLP) Handheld Solution for District Sales Leaders• COMPASS BANK (2004 –2004); Project Manager ― Retail Incentive Scorecard Project (RISC)• THE FELD GROUP (2003 –2003); IT Executive Dashboard Product, Program Management Office (PMO)• NOKIA (1999 –2002); Program Manager ― Global eService Implementation• DAVE & BUSTER’S (2001); Lead Assessor ― Data Warehouse/OLAP Assessment• ROYAL CARIBBEAN CRUISE LINES (1998); Lead Assessor ― Sales Presentation Automation Assessment