Kunal Pandey Email & Phone Number

Atlanta, Georgia, United States

India

Mumbai, Maharashtra, India

Mumbai Area, India

- Nominated by the CEO Mr S. Swaminathan for Economic Times Young Leaders Award 2019- Leading business portfolio for the largest revenue account | Translating business challenges to data/design/technology driven solutions- Collaborated with multiple partners on a company level digital transformation project for Mahindra Auto. - Building CRM/CXM strategy.

Mumbai Area, India

- Lead the team for all product marketing and business related efforts, leading all online and offline marketing initiative for brand building and user generation- Redefined website flow and user journey for the MVP. Revamping the website(UI/UX) and backend modules with system check and all hygiene processes to ensure data security and health- Planned.

Mumbai Area, India

Mumbai Area, India

At Stuff we help our clients identify powerful actionable insights to build response-based campaigns and digital products that deliver impactful business results for their offerings.Technology inspires us and great designs validate that passion. Backing intuitions with logic is a mandate. "We at Stuff work hard to make numbers look beautiful and creativity.

Mumbai Area, India

• Proposed a new Audi Club India backend revamp strategy
• Devised a new CRM strategy for the Audi India to meet relevant business challenges and optimize ROI
• Lead the client servicing and CRM team to carry out regular process with better efficiency
• Presented data induced insights to program periodic customer interaction/engagement
• Helped the team in charting out data warehousing/management plan and process along with automated SQL checks to ensure accuracy

Mumbai

• Audi – Account Management
• Managed a team of 12 with client servicing, Data management, Fulfillment, creative and customer interaction teams.
• Designed and ensured implementation of several customer life cycle process automations to reduce turnaround time.
• Minimised offline process for Audi Club India and integrated all club related activities on Salesforce across all stakeholders to minimise possible manual errors. Example – Single handedly designed automated process.
• Conducted customer profiling and lead generation campaigns basis data intelligence
• Introduced new CRM modules and system logics on salesforce to fine tune Audi India's CRM processes.Conde Nast India – Back-end StrategyDesigned, supervised implementation and reviewed, multi login, user specific.

Mumbai

• Audi India - Account Management
• Part of team that launched Audi India customer only Club – Audi Club India
• Develop mechanism to ensure data accuracy of new as well as legacy data for the brand. We attained 99.9% data health across touch points as compared to roughly 65% earlier
• Managing stakeholder communication to ensure seamless knowledge sharing across Audi customer contact points
• Salesforce process and feature customisation to best suit Audi India business requirements
• Manage ACI brand alliances and manage communication between the brand and respective Club partners

New Delhi