Pankaj Chugh Email & Phone Number

Committed, goal oriented leader, with 20+ years of experience in building and leading IT Infrastructure for major corporations. Consistently successful in conceptualizing, developing and spearheading innovative strategies and solutions that enable organizational business goals and yield highest level of uptime.Currently Leading IT Infrastructure offshore delivery teams supporting mission critical healthcare systems and services of our US based parent company UHGSuccessful track record of career accomplishments with experience of 12 years at Genpact a leading BPM. Engagement include partnership with diverse stakeholder group (internal/external) on IT solutions design, delivery and running operations. Building IT strategy and delivering IT Infrastructure for Philippines site. Key accomplishments under various rolesContact center solution design Lead (Global)• Lead the Contact center solution design globally, new client acquisition design (RFX)• Evangelize new technologies available in the market to strengthen the existing offering and driving value for business• Transformation projects to re-engineer the existing technology to Omni channel integrated contact centerIT Solutions/Transition Leader (Philippines)• Lead the complete IT solution for any new client acquisition at Philippines• Lead the IT PMO @ Philippine for all IT related project (client/internal)• Face of IT for client presentation (onsite/offsite) during the RFX processEnterprise Architecture (Global)• Lead the technology transition/acquisition projects at an organization level• Base lining the current need/usage of the component in question, develop the usage/value matrix across the organization• Develop a detailed Statement of Architecture(SoA) document to pave the way for successful adoption/transitionIT Infrastructure Leader (Philippines)• Manage IT Infra Ops• Manage ramp ups of existing accounts• Vendor Mgmt/CIO Scorecard• Managing the site Financial Operating Plan