I provide realtime support and managed the needs of numerous clients across South Australia. My role encompasses administration access and a range of duties to ensure smooth operations.Key Accomplishments:- Successfully managed and supported various applications, ensuring their efficient functioning.- Demonstrated initiative and judgment while working on assignments, understanding the technical implications and recommending effective solutions. - Maintained adherence to budgets, schedules, work plans, and performance requirements, ensuring optimal outcomes.- Established strong relationships with stakeholders at different organizational levels, fostering effective communication and collaboration.- Experience within large team environments, working collaterally to achieve collective goals.- Utilized analytical and problem-solving skills to address challenges and optimize outcomes.- Managed customer relationships, delivering exceptional experiences and ensuring satisfaction.- Exhibited excellent verbal and written communication skills when engaging with diverse stakeholders.Areas of Expertise:- Servers: Knowledgeable in server virtualization technologies.- Active Directory Administration: Expertise in administering and managing Active Directory environments, including user and group management, permissions, and security settings. Skilled in troubleshooting Active Directory-related issues and implementing appropriate solutions.- Troubleshooting and Technical Support: Proficient in providing senior level of technical support, team escalation point of contact, following ITIL standards. Experienced in diagnosing and resolving software, hardware, and network-related issues. Familiar with utilizing remote support tools and ticketing systems

Assist customers with enquiries Assess and action requests and forms Responding with empathy to customer’s problems

I have been running my own company, Pantech, for over a decade providing quality IT advice; hardware upgrades; software installations and troubleshooting; and infrastructure maintenance.

On-site support of PC and Mac systems Respond to client service requests by analysing requirements and developing solutions Hardware and software support including, but not limited to virus checks, general clean up, network set up, hardware and software installation and problem diagnosis and resolution

On-site support of PC and Mac systems Respond to client service requests by analysing requirements and developing solutions both remotely and onsite Hardware and software support including, but not limited to virus checks, general clean up, network set up, hardware and software installation and problem diagnosis and resolution Maintenance of servers and back ups Roll out and maintenance of systems in workplaces

Troubleshooting software and hardware issues; data recovery; computer upgrades; parts replacement; advising on upgrade paths; fixing driver issues; virus and trojan removal; general speed up of the system. Working on both Macs and PCs.

I liaise with clients; edit copy; brainstorm; provide the boss with endless coke zero and diet lemonade; and make sure everything is polished to perfection.

Helping with running workshops; talking to visiting authors, editors, publishers, etc and helping them feel welcome; helping other members find resources to help them with their writing; being generally talented and hilarious :)

Typed up what seemed like hundreds of thousands of survey sheets filled out by drunk clubbers so they could get promotional text messages. On the plus side, this made my typing speed go through the roof.

Set up meeting rooms for conferences, wiring up and taping down projectors, sound desks, microphones and laptops and checking sound levels. Occasionally staying on and mixing/recording events.

Audio editing, mixing, recording and mastering

Troubleshooting internet problems over the phone with customers