Paramjeet Singh Email & Phone Number

Bihar/Jharkhand/West Bengal

1. Responsible for first mile, middle mile, last mile, and hyperlocal operations, handling a team size of 100+ members and appointing new last mile partners. Also responsible for revenue generation, preparing monthly profit and loss statements, attending review meetings with clients such as Flipkart, Snapdeal, Big Basket, Reliance, Udaan, and Amazon, verifying and approving bills of LMP's, arranging quarterly LMP meetings, and route mapping for network vehicles.2. Responsible for agreement-related issues, preparing LOI's for new vendors, and preparing incentives for hyperlocal operations. Ensure strict adherence to company SOPs and timely payout of hyperlocal team. Also responsible for proper alignment with transporters, taking measures to control losses, and LMP appointment.3. Responsible for timely delivery of shipments, ensuring better service levels for the client, and managing warehouse operations. Handling manpower agencies and route mapping for network vehicles. Also verifying and approving claims of LMP's, ensuring strict adherence to company SOPs, and taking cost-effective measures.4. Responsible for last mile delivery and C-return operations for Amazon, Flipkart, and Udaan. Handling 300+ manpower of DA, VDA, and 25 supervisors. Also responsible for managing maximum productivity for bikers and VAN DA's, doing regular follow-ups to reduce losses of packets and short cash submissions, minimizing escalations from the client side, ensuring timely completion of every matrix, and achieving volume growth on a quarterly basis.5. Handling issues related to van vendor pay-outs and DA pay-outs to avoid performance issues. Responsible for ramping up during special sales and peak times.

Bihar/Jharkhand

- Leading Bihar/Jharkhand/West Bengal Franchise and last-mile delivery.- Currently taking care of 70 hubs through 24 active team members.- Responsible for network expansion and Leakage control.- Monitoring the Inward and outward movement of load without any exceptions.- Responsible for Performance parameters for specific branches (CLOSURE, FDDS, FDPS, RVP, Productivity of the centre and the manpower, CPS, CPK, - Real-time resolution of customer escalation to ensure better CSAT along with measures to analyse the customer satisfaction level and Steps to improve the same. - Volume forecasting to plan everyday’s capacity by balancing the Fixed and Adhoc capacity of the centres keeping in mind the Performance and cost associated with the operations. • - Responsible for maintaining 5S process- Ensuring the smooth running of the day-to-day operation of the service function and ensuring delivery of quality service to clients by continuous improvement and operational efficiency- Operations network expansion has been done within East along with other Kolkata, Odisha, Jharkhand, and Bihar locations.- Which have bifurcated order volume into different delivery centers of the company and thus achieved great customer experience to the customers by providing them with timely delivery service along with customized services.- Responsible for Coverage, cost of Customer Experience- Process design and optimization- Packaging cost optimization- Establishing a multi-channel delivery model- VAS product development and expansion Last Mile Delivery- Last-mile fulfilment, Kirana Network, Alternate Delivery model, and leading 41 members of the Team.

Kolkata, West Bengal, India

• Core competencies in Supply Chain, Logistics, Stock Management, Inventory Control, Inspection, Documentation, Operations & Vendor Development.• Knowledge of Warehouse Concept from Material Receiving to Dispatch. • Knowledge of WMS Concept in Warehouse, Including FIFO & LIFO Concept. Also Inventory, Stacking, Pallets, work flow. • Overseeing the entire fulfilment operations ensuring the Order fulfilment, Stock inward, return process and Inventory accuracy as per TAT defined. • Improving productivity & accuracy standards & follow up to ensure acceptable quality control standards. • Analyzing & improve process related to operation. • Responsible for training the staff on process, safety & policies and ensure the quality standards are met. • Monitoring operational policies and procedures to ensure the most efficient and effective processing all of orders. • Coordinated with Branch Manager/City Manger related to shipment delivery on a daily basis and solved the delivery related query of Task/POD/Escalation etc.• Managed distribution center transportation fleet & ensure the efficient and safe operation of all materials handling equipment.• Maintaining SLA , TAT and tracking of monthly performance for the assigned set of clients.• Implementing and monitoring the movement of the shipments within the network and highlighting the loop hole to the planning team.• Establishing healthy working relationships with clients and resolving problems regarding delayed delivery, monitoring the call out areas and making appropriate arrangements to ensure on-time deliveries. • Monitoring shipment life cycle, First Mile, Mid Mile & Last Mile Operations. • Preparing Reports/RCA’s for breach cases and monitoring the low performing DC’s. • Monitoring client's performance preparing reports for senior management, and plan for changes to schedules and policies.

Kolkata Area, India

• Responsible for setting up and developing the Store Delivery Network across East. • Monitoring the network performance reached to the best as considering cost and customer experience. • Responsible for reducing per shipment cost CPS• Implemented the SDA Load Pick-up and Drop Model to reduce the vehicle cost and minimize the attrition.• Responsible for managing delivery operations for Region.• Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level effective resource planning and thereby leading to huge cost savings and reduction in SLA to the customer.• Regular monitoring and reviews to assist 3PL partners to meet the service level agreement and identifying areas of Improvement.• Streamlined of operations by applying various methods to improve skills of delivery bikers and entire Ops team within a month time.• Operations network expansion has done within East along with other Bihar, Jharkhand, • Odisha and Assam locations which have bifurcated order volume into different delivery centers of the company and thus achieved great customer experience to the customers by providing them timely delivery service along with customized services.• Recruitment for the best candidate, Training, and Induction are also key responsibility, groom newly joined team member at East India operations so that it may assist him to perform well as per the Management expectations.• Evaluating team performance and work on the particular team who required extra assistance in terms of developing their performance as per the Management expectations.

Kolkata Area, India

- Key Account Management – Managing and Engaging sellers (Partners) end to end.- Brand Management – Engaging with Brands to leverage the alliance between the Brands and Paytm.- Attending regional monthly review with HO team.- Business Planning - Synchronizing, Business, Brand and Seller needs to aligned growth.- New Business Development - Explore new Products, Price points, Brands and Sellers.- Preparation and submission of Weekly/Bi-weekly/Monthly updates.

Kolkata Area, India

- Merchant on Boarding. - Resolving day to day merchant issue. - Coordinate with the category team regarding merchant potential. - Wallet signup with SMEs and Corporate. - Conceptualizing and implementing the sales plans and ensuring achievement of business goals.- Distinction of consistently achieving sales targets.- Pivotal in developing a base of key clients.- Handling the dealer network.- Exploring new seller to get uniqueness in existing catalogue.- Handling day to day seller’s ops issue like article display issue, Pick up issue, returns, price update, stock update.- Suggesting discount structure and promotions to seller to compete with current market trend without making loss.- Develop seller to ensure he is self-dependent through training & review.- Planning and booking of merchandise for upcoming season.- Merchandise planning to ensure right category mix and price mix is available on website.- Ensuring replenishment to avoid stock out cost.

Kolkata Area, India

- R&D and PD Merchandising of 14 Collections of Bags and techniques for Maple Accessories Pvt.Ltd for Europe,Middle East,Japan etc.- Direct and coordinate Sampling Department for any Buyer’s Sampling, conferring to the needs of the Buyer.- Manage the Showroom-Visual Merchandising and Inventory Management.- Participate in meetings with various buyers and preparing for their visit to the factory.- Communicate with Buyers for any design-related query - Designing of the SS13 & SS14 of the Mipel fair. - Coordinating with various vendors for outsourced processes.- Coordinating product photo-shoots and catalogue developments, as and when required.

Kolkata Area, India

• Responsible for the ownership of all of the aspects of the Visual Merchandise program for the stores.• VM plan of launch as per planogram.• Working with a visual merchandising team and managing stores.• Maintaining the look and identity of the brand.• Styling of the product & make coordination of the product for concept selling, mannequin styling,Window Display, Product handling, etc.• Autocad planning for the fixture, props & LFD placement for the launch, include planograms too.• Designed marketing materials for brand promotion and public relations.• Designed invites, catalogs, greetings, business cards, calendars.• Executed promotional strategies to improve sales.• Successfully implemented window displays for the store.• Vendor management for props development & sourcing, marketing, branding & including evacuations• Worked with a team and develop a visual merchandising calendar and lookbook for the season.• Prepared, designed, conducted customer service data.

Master'S Degree, Master Of Fashion Management, A

Bachelor'S Degree In Desgining, Designing,Merchandising,Marketing, A

Activities and Societies: SHANTINIKETAN WEST BENGAL CLUSTER PROJECT