Paramjeet Singh Email & Phone Number

Karjat, Maharashtra, India

• South, North & West (Karjat/Lonavala/Mahabaleshwar)Guest Experience & Satisfaction
• Developing and implementing strategies to enhance guest satisfaction and loyalty.
• Monitoring guest feedback through surveys and online reviews, addressing concerns promptly.
• Collaborating with the team to create tailored guest experiences and itineraries.Operations Management
• Overseeing daily operations to ensure seamless service across all departments (guest relations, housekeeping, food and beverage, maintenance).
• Maintaining high standards of cleanliness, safety, and comfort in all areas.

Karjat, Maharashtra, India

• West (Karjat/Lonavala/Mahabaleshwar) Guest Experience & Satisfaction
• Anticipated guest needs, resulting in 89% of Google reviews rated at 4.9/5.
• Maintained a guest satisfaction rating of 4.87/5 through a strong guest-oriented approach.
• Pre-planned guest itineraries and curated dining menus.
• Collected feedback and complaints to enhance service quality.Food & Beverage
• Encouraged team focus on in-house meals, achieving a revenue increase.

Lonavala

• Managed front office operations, ensuring smooth day-to-day functions while adhering to hotel policies and procedures.
• Developed and implemented efficient processes and procedures for front office and related departments, supporting service excellence and financial goals.
• Assisted in the preparation of the annual budget, monitoring financial performance, and taking corrective actions as necessary to stay on track.
• Prepared and analyzed operational reports to create an informative database for decision-making, effectively communicating business updates throughout the hotel.
• Analyzed business forecasts to maximize productivity, adjusting staff schedules to meet demand efficiently.
• Ensured front desk operations complied with hotel billing standards and cash handling procedures.

Mumbai Area, India At The Leela, Mumbai

• Ensured smooth and efficient operations of the Front Office department, coordinating seamlessly with various departments to deliver personalized, prompt, and flawless service to all guests.
• Monitored revenue loss due to high balances, no-shows, and late cancellations, implementing strategies to minimize financial impact.
• Promoted revenue maximization through effective upselling techniques and capturing ad-hoc business opportunities.
• Assisted the Assistant Front Office Manager (AFOM) and Front Office Manager (FOM) in reviewing personnel performance and supporting career growth initiatives.
• Served as the primary point of contact for in-house guests, addressing requests, feedback, and complaints promptly and effectively.
• Frequently checked in with guests to ensure they received the highest level of attention and service during their stay.

Bengaluru Area, India At The Taj West End Since Sept 2011

• Ensured seamless operations within the Front Office department, delivering personalized and prompt service to all guests.
• Served as the primary point of contact for in-house guests, effectively addressing requests, feedback, and complaints.
• Proactively monitored guest experiences, ensuring the highest level of attention and service throughout their stay.
• Conducted root cause analysis on guest concerns, implementing solutions to enhance service quality.
• Fostered excellent inter-departmental relationships to ensure cohesive operations aligned with company policies.
• Trained and developed staff to maintain professionalism, friendliness, and courteousness in guest interactions.

Mumbai Area, India At The Taj Lands End

• Ensured smooth and efficient operations of the Front Office department, reporting directly to the on-shift Duty Manager and the Front Office Manager.
• Assumed Duty Manager responsibilities as needed, overseeing operations during shifts.
• Supervised and coached Guest Service Officers and Associates, focusing on performance management and professional development.
• Provided comprehensive training for newly hired colleagues, ensuring they are equipped to deliver exceptional service.
• Coordinated closely with Sales, Reservations, Revenue Management, and other departments to facilitate seamless group movements.

Mumbai Area, India At The Taj Lands End

• Recognized for excellence with an internal transfer to the Front Desk in April 2008.
• Managed smooth check-ins for guests, recording preferences and updating profiles to enhance their experience.
• Blocked rooms for arriving guests to ensure readiness upon check-in.
• Maintained accurate log entries for important operational details.
• Served as Shift In-Charge, ensuring efficient operations and seamless service during shifts.
• Acted as Cashier, facilitating a smooth departure experience for guests.

Mumbai Area, India At The Taj Lands End

• Promoted to Concierge in December 2007, reporting directly to the Duty Manager on shift.
• Arranged transportation for guests, ensuring convenient and timely travel options.
• Reserved tables at hotel restaurants and local establishments, enhancing guests' dining experiences.
• Organized city tours and secured airline, railway, movie, and concert tickets for guests.
• Monitored VIP guest movements, providing personalized attention and support.
• Assisted the reception team with check-ins, contributing to a smooth guest arrival experience.

Mumbai Area, India At The Taj Lands End

• Greeted and interacted with guests upon entry, determining the purpose of their visit and directing or escorting them to specific destinations.
• Escorted guests to the reception during check-in, ensuring a welcoming experience.
• Promoted to the Guest Services Department in November 2006, reporting to the Telephones Manager.
• Operated the telephone switchboard, managing incoming calls, providing information, and taking messages.
• Accurately captioned messages and facsimiles for efficient communication.
• Received and addressed guest requests and complaints, coordinating with relevant departments to ensure timely resolution.

Mumbai Area, India At Bandra And Malad Branch

• Managed and organized the Non-Fiction section, including genres such as Sports, History, Religion, Philosophy, Biography, Autobiography, Studies, and Self-Improvement.
• Assisted customers in locating and recommending top bestselling books within the section and across other categories.
• Educated customers about the membership benefits and services offered by the bookstore.
• Adhered to and maintained organizational standards to ensure a positive shopping experience.

Bachelor'S Degree, Chemistry

Bachelor Of Science

One Year Diploma, Hospitality, Aviation And Travel Management

One Year Diploma