Our Workplace & Personal Financial Health business offers individuals, advisers, and employers access to top-tier investment choices, third-party solutions, administration services, and pension guidance. In collaboration with our Investment Solutions & Services business, we manage $437 billion for our clients. By integrating our asset management expertise with our workplace and personal investing solutions, we strive to build better financial futures. As an Agile Coach, I assist teams and individuals in adopting agile practices and methods while embedding agile values and mindsets. My objective is to create more effective, transparent, and cohesive teams, leading to improved outcomes, solutions, and services for our customers. In our ongoing journey towards agility, I am focused on expanding our Agile Coaching capability to better support our Teams, Stakeholders, and the Enterprise. I analyze current practices and design strategies for adopting and continuously improving Agile methods, focusing on enhancing team capabilities. I conduct workshops and training sessions for Agile teams and key stakeholders to ensure understanding and application of Agile practices, and I advocate for a culture of continuous improvement within teams. By championing an agile mindset across the organization, regularly evaluating teams’ Agile maturity, effectively conveying agile principles, and advocating the use of agile metrics and objective measures, I maintain an objective perspective on issues and troubleshoot by applying agile principles. I encourage the adoption of Enterprise standards, tooling, and strategy, and work with the Agile Enablement Capability Team to build Agile capability and drive agility within the organization, ensuring a consistent approach. This role is essential to our commitment to fostering an agile culture and driving continuous improvement, ultimately enhancing our ability to deliver superior outcomes for our clients.

I helped catalyzing business agility across diverse domains such as Sales, Professional Services, Customer Services, Product, Technology, and HR. Operated seamlessly at multiple organizational levels, and brought a holistic approach to coaching, fostering agile transformations that span the entire spectrum of the company. My work scope included conducting thorough maturity assessments, identifying areas for improvement, and collaboratively guiding teams on their journey towards enhanced business agility. With a commitment to cultivating a culture of continuous improvement, I navigated the intricacies of each domain, ensuring sustainable and impactful agile practices throughout the organization.

I shaped a swift, reliable, and transparent delivery experience. I enhanced agile maturity, incremental thinking, and self-organization within cross-functional squads, addressing tribe-level issues and refining processes. I played a pivotal role in improving planning, coaching roles, discovery and delivery techniques, and cross-tribe knowledge sharing. My coaching and training efforts resulted in high-performing teams with sustainable pace and robust employee engagement. Collaborating globally, I contributed to creating an environment fostering autonomy, critical thinking, and alignment, enabling teams to self-organize based on a clear vision and measurable KPIs.

As a dynamic leader, I shaped strategic product designs and managed agile teams to solve complex digital challenges. Part of a collaborative unit, I contributed to designing, building, and delivering innovative capabilities for clients. I aimed to disrupt and enhance organizational agility, specializing in scaling Agile within the organization. With strong communication skills, I coached teams and leaders on Agile values and principles, leading large-scale Agile transformations. Additionally, I coached teams on various digital topics, actively engaging as a problem solver and facilitator to best serve our clients.

As an influential leader, I fostered agility across teams and drove organizational transformation. My coaching spanned various agile-related topics, shaping team mindsets and working processes. I focused on customer values, monitored team outcomes, and resolved impediments to enhance team performance and agile maturity. I facilitated learning and problem-solving across teams, contributing to the continuous improvement of agile methods. A critical driver in Technology & Digital's transformation, I created a safe environment for open communication and played a key role as a scrum master in guiding teams on their agile journey.

As a Subject Matter Expert, I specialized in supporting applications, providing continuous improvement guidance, and conducting root cause analysis. Proficient in designing recovery steps, I addressed performance issues by identifying bottlenecks and implementing improvements, including areas for automation. I efficiently monitored and managed the support request queue.

In this role, I supported applications, offering continuous improvement guidance. Proficient in root cause analysis, I documented findings for problem management. I identified and resolved bottlenecks, while also monitoring and managing the support request queue.

In this role, I fostered collaboration with regional centers, ensuring timely knowledge distribution and enhancing user satisfaction. I contributed to a strong team environment, engaging specialists when needed and providing assistance to colleagues. Handling time-critical requests with an analytical focus. Additionally, I addressed complex issues, such as building dashboards with detailed calculations, advising on efficient IT application use, and measured success based on internal employees' goal achievement.