• Oversee all administration activities, passionately have implemented a feedback system in store for clients and vendors to empower us to make customer focused decisions • Measure profit margins and liaise with accountants to ensure store is managed efficiently, with a constant attention to waste reduction, cost reduction and increases in sales• Elicit client needs to inform our promotions strategies and future product collaborations/partnerships • Delegate and organize the day to day running of the salon • Collaborate with managerial team and owner to decide future business strategy with respect to recruitment, marketing, finances and expansion• Observing distribution and logistics with respect to online orders, deliveries and building relationships with potential partners• Closely monitoring employee performance and established incentive plans to build morale amongst the teams • Facilitating customer experience from the moment they enter the salon to the moment they depart• Running workshops with the team to gather feedback for growth and to aid continuous improvement• Manage client complaints or dissatisfaction with empathy and a focus on building trust and shared understanding

• Created and set up new social media profiles to match our c cliental needs• Worked with contract web developer to build out our online presence to improve brand awareness and revenue• Managing staff rota’s and aiding the management team in recruitment and employee feedback• Maintaining customer relations by replying and initiating communication through our social media profiles• Conducted primary and secondary research on our competitors to help us differentiate our selves as a brand and service offering• Implemented our research findings to inform promotions, pricing, interior design and develop our service portfolio to meet the growing needs in the area

Began working here when it first opened and unveiled my entrepreneurial flair and passion for customer service and matching our product portfolio and services to our client needs.• Provided an expert aesthetic service, ensuring we were meeting the clients need and expectations at all times• Completed necessary trainings with high regard to hygiene and a skincare medical grade focus on the use of chemicals• Built trust with my managerial team and began completing cash management duties and aiding all parts of my managers daily activities• Focused on client relationship building to ensure client satisfaction and low customer churn• Collaborated with my team in the areas of services, promotions, continuous improvements and knowledge share

• Providing aesthetics services to a large established cliental • Used product knowledge and training to upsell on all transactions to meet set KPI’s and targets • Running various promotions to improve store footfall and overall revenue• Built relationships with customers to ensure a high customer retention rate as this was a quite saturated market in the area – our customer service was our unique selling point