Taking ownership of customer queries through effective liaison with relevant areas of the business. Demonstrating best practice when dealing with our customer by taking ownership, through to problem resolution and ensuring that the customer is satisfied. Building fantastic relationships by resolving customer enquiries from bill and account queries across multiple channels to escalated complaint resolution and fault diagnostics. By diagnosing and fixing faults using a range of tools and software… Show more Taking ownership of customer queries through effective liaison with relevant areas of the business. Demonstrating best practice when dealing with our customer by taking ownership, through to problem resolution and ensuring that the customer is satisfied. Building fantastic relationships by resolving customer enquiries from bill and account queries across multiple channels to escalated complaint resolution and fault diagnostics. By diagnosing and fixing faults using a range of tools and software such as Icoms, Launchpad, SCVe etc. Show less

• Achieving my monthly targets, as well as the stores• Welcoming customers; giving the best service possible, by understanding their needs and wants• Engaging with customers outside of the store; using my initiative to turn potential customers to a Virgin Media customer