• production support experience; ideally in 24x7 rotation.• Ability to lead technical discussions between a variety of stakeholders.• Experience with communicating with senior management in a complete, clear, and concise way.• Ability to provide level L2 support for office or business unit users of proprietary or custom application software in a 24/7/365 environment.• Has experience with incident management, problem management, and change management.• Experience in supporting various phases of SDLC (Waterfall or Agile)• Can demonstrate knowledge of ITIL and Service Management• Working knowledge of the following: Remedy, ServiceNow or other ticketing system, SAS, UNIX command line and Window O/S, Autosys job management for scheduling, Tibco/ESB Special Training and Skills• Support and Deploy, manage, and operate scalable, highly available, and fault-tolerant systems on AWS • Provisioning, installing, configuring, operating, and maintaining virtual servers, operating systems software and related infrastructure within AWS• create Amazon Virtual Private Cloud (VPC) resources (e.g. subnets, network access control lists, and security groups).• Use Amazon CloudWatch to establish metrics and monitor the health/utilization of AWS resource • Perform AWS and on-premise resources backups using AWS services. • Utilize AWS Cloud Formation to automate infrastructure provisioning and deployment to reduce time to production.• Code Commit/Code Deploy/Code Pipeline