Paris Ramirez Email & Phone Number

Duluth, Georgia

Scottsdale, Az

• Manage and oversee the daily sales and business operations of the dealership• Provide leadership and direction for all functional aspects of operations, including sales, finance, marketing, service and repair, customer service, expense control, factory needs, information technology, and employee development.• Directly manage a staff of 35 employees, including Sales Managers, Sales Associates, Service Directors, Finance Managers, Customer Service Manager, Service Technicians, Lot Porters, and a Receptionist. • Maintain oversight of the finance department and oversee vehicle sales negotiations.• Create employee schedules for sales, finance, and support staff.• Order vehicles from manufacturers, control dealership inventory, and perform appraisals, acquisitions, and disposition of used car inventory.• Oversee new vehicle launches and marketing efforts for new products.Key Accomplishments• Increased variable gross from $240K to more than $350K over 2 months.• Improved Customer Satisfaction Index scores by more than 50%. Successfully turned around a department that had been in the red for sales and service.• Successfully increased E-commerce and Internet close ratios from 6.5% combined to 20.3% combined.

Scottsdale, Az

• Managed all finance and insurance operations for 80 dealerships in the Western Region that generated $150 Million in 2014; the largest region in AutoNation. • Oversaw a regional team of more than 330 employees across 4 states: California, Nevada, Arizona, and Washington. • Directly managed 5 Development Managers, and indirectly managed 234 Finance Managers.• Assisted dealerships with all functional areas of operations, including sales support, staffing, product distribution, merchandising, advertising, customer assistance, and sales training.• Performed quarterly store audits to ensure compliance with corporate and regional objectives. • Created monthly, quarterly, and annual sales forecasts in conjunction with dealership General Managers.• Reviewed dealer sales, inventory, and vehicle shipments to ensure the maximum balance of inventory.• Led the staffing and hiring process for the entire region, which made up 36% of the stores in the AutoNation network. • Generated F&I profit through the sale of warranties, gap insurance, theft insurance, maintenance contracts, and negotiations with lenders and customers.Key Accomplishments• #1 ranked Finance and Insurance region in the company for more than 10 years.• Successfully grew Per Vehicle Revenue from $750 in 2004 to $1,400 in 2014, an 86% increase.• Successfully increased Product Index from 1.08% in 2004 to 1.58% in 2014, a 50% increase.• Reduced Employee Compensation rates in the region from 19% in 2004 to 15.2% in 2014, a savings of more than $680,000 monthly, which significantly impacted AutoNation’s profitability.• Successfully grew Service Contract Penetration from 34% in 2004 to 49% in 2014. Increased service contracts in the region by more than 2,200 vehicles per month.• Helped create and implement a Preferred Lender Network with large corporate banks which resulted in more than $1 Million in revenue for the Western Region.

Business Studies

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