Parker Phillips Email & Phone Number

San Francisco Bay Area

Oakland, California

San Francisco Bay Area

San Francisco Bay Area

• Implemented and streamlined driver onboarding workflow, leading to additional active drivers who were properly educated in the MagicBus app and its best practices.• Supervised operations team during real time evening dispatch, ensuring shift went without incident.• Managed relationships with contracted transportation and limousine companies as well as our community of local drivers.• Built and utilized rider survey to gather customer feedback to improve the MagicBus… Show more • Implemented and streamlined driver onboarding workflow, leading to additional active drivers who were properly educated in the MagicBus app and its best practices.• Supervised operations team during real time evening dispatch, ensuring shift went without incident.• Managed relationships with contracted transportation and limousine companies as well as our community of local drivers.• Built and utilized rider survey to gather customer feedback to improve the MagicBus product.• Introduced new software to increase efficiency within both the operations and sales teams.• Wrote documentation for numerous processes to help educate new and current employees.• Recruited, hired and trained new operations team members.• Assisted with rider support, help riders resolve inbound issues within the platform and ensuring they have the best customer experience. Show less

San Francisco

• Created new standardized processes and templates and assisted in maintaining internal documentation.• Worked with Data Science, Community Team and Product to help build as well as apply company wide procedures to improve product and community capabilities.• Assisted in streamlining numerous tasks that helped to improve the Operations Team’s efficiency and proficiency.• Supported Customer Success Mangers implement and analyze new creative strategies for both clients and… Show more • Created new standardized processes and templates and assisted in maintaining internal documentation.• Worked with Data Science, Community Team and Product to help build as well as apply company wide procedures to improve product and community capabilities.• Assisted in streamlining numerous tasks that helped to improve the Operations Team’s efficiency and proficiency.• Supported Customer Success Mangers implement and analyze new creative strategies for both clients and agencies.• Built and applied new templates for common client reports, which helped to make the team proficient and create additional bandwidth among the Operations team.• Provided suggestions for best campaign and ad groups within the client’s accounts through detailed examination depending on client’s specific KPI.• Monitor and Launch both promo ads and A/B testing across Ad Groups and Campaigns, eventually providing in-depth reports for the clients on the findings. • Audited client Google Adwords and Bing Ads accounts to suggest what Campaign and Ad Groups we could optimize most leading to client satisfaction.• Oversaw numerous client accounts auditing for poor performing crowd sourced ads throughout the account, guaranteeing account optimization.• Created original ad copy for client specific promos and A/B testing. Show less

Mountain View, California

• Managing, processing ad inventory and creating consumer surveys.• Assisting in the management of the metadata for entire ad inventory and editing viewer’s responses.• Head of Throwback Thursday marketing including; selection, processing and fielding, as well as writing a marketing blog post for the company website.• Working with Sale and Client Services teams to guarantee both potential and current clients are ads receive proper testing requirements.• Reported on potential… Show more • Managing, processing ad inventory and creating consumer surveys.• Assisting in the management of the metadata for entire ad inventory and editing viewer’s responses.• Head of Throwback Thursday marketing including; selection, processing and fielding, as well as writing a marketing blog post for the company website.• Working with Sale and Client Services teams to guarantee both potential and current clients are ads receive proper testing requirements.• Reported on potential client ad coverage and vendor performance.• Taken lead of Spanish speaking ads testing, political ad testing and working on international ad testing.• Aided in streamlining backend production for processing ads and creating new surveys for new productions releases. • Presided over internal metrics for vendor performance and survey issue troubleshooting. Provide bimonthly reports on the data for company executives. Show less

Redwood City, Ca

• Oversaw and managed the daily operations of the seven thousand transmitters in the field.• Took the lead on two launch with two new partners and assisted with an additional launch with new partner.• Assisted in three major partner roll-outs, ensuring delivery, installation and functionality of units.• Managed partner transmitter relationships, regularly reporting on partner specific transmitter priorities.• Reduced the percentage of inactive locations from 1.8% to 0.7%… Show more • Oversaw and managed the daily operations of the seven thousand transmitters in the field.• Took the lead on two launch with two new partners and assisted with an additional launch with new partner.• Assisted in three major partner roll-outs, ensuring delivery, installation and functionality of units.• Managed partner transmitter relationships, regularly reporting on partner specific transmitter priorities.• Reduced the percentage of inactive locations from 1.8% to 0.7%, through reaching out to partner locations and sending replacement units.• Acted as point of contact for both partner corporate contacts and store contacts for all transmitter issues.• Maintained in house transmitter and accessory inventory.• Implemented changes to streamline replacement transmitter process.• Assisted Partnership team with reporting and deck updates. Show less

Sacramento, California Area

Sacramento, California Area

Folsom, California