Parker Stevens Email & Phone Number

Washington, District Of Columbia, United States

Virginia, United States

Virginia, United States

Campbell, Ca

Campbell, Ca

Campbell, Ca

Campbell, Ca

It is my responsibility to maintain the technical knowledge gap between our Sales team and our Customer to both fulfill the customers' needs and promote the sale of the right product(s).On a day to day basis, my responsibilities include:- Provide best practice recommendations for hardware / software implementation (in all areas of servers, storage & networking)- Lead technical calls with the customer to obtain specifications and necessary technical information required to create accurate estimate- Clarify hardware / software differences and best practice recommendations for specific implementations- Clarify technical details of BoM's / estimates and identify potential technical conflicts- Provide Power Analysis when requested to determine required power accommodations- Create and maintain complete documentation of workCertifications Achieved:- Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching 200-120)

Campbell, Ca

As a Data Center tech, my responsibilities were varied and often changed on a day to day basis. This required a mindset ready to shift gears and re-work priorities on the fly. My ultimate goal was to maintain Groupware's Proof of Concept lab for both productivity and to showcase for our customers.Customer Rack Builds:- Performed configuration on Switches, Routers, Firewalls and Servers (CISCO, JUNIPER, Palo Alto Networks, Aruba, etc.)- Installed operating systems, including FreeBSD, ESXi, VMware, Redhat, over servers DELL, HP, SUPERMICRO, etc.- Performed Cable Management, equipment and cable labeling per customers requirements.Groupware's POC Lab:- Monitored systems and power consumption to ensure up-time.- Troubleshot, swapped, and repaired hardware including: power supplies, CPU's, hard disks etc.- Managed all incoming/outgoing merchandise/packages/machines. (70 to 400lbs machines)- Inventory tracking via JIRA Attlassian Confluence web UI- Maintained cable management throughout the lab and onsite at customer data centers to keep a sleek look and allow good airflow.Certifications obtained:- Cisco Certified Technician Routing and Switching (CCT Routing and Switching 640-692 RSTECH)- Cisco Certified Technician Data Center (CCT Data Center 010-151 DCTECH)

Campbell, Ca

Job Responsibilities:- Support on all helpdesk requests via Zendesk ticketing system- Monitor backup systems- Provision and deploy new laptops and desktops- Provision new user accounts- Assist with management of Antivirus health and updates- Administration of user rights management tools- Provision and manage software installation policies via ViewFinity- VOIP phone system support and configuration of new phones- Provide printer and copier support- Write and maintain catalog of software installation and setup proceduresCertifications obtained:- CompTIA A+ CE Certified Technician

East Bay, California

Specialized Services (Mac OSX & Windows):- General Computer Repair (Desktop and Laptop Computers)- Operating System & Software Training- Home Networking & Windows Server 2003- System Cleanup & Virus Removal- Data Recovery & Backup Utilities- Custom Built PC’sJob Responsibilities:- Provide technical support and consultation- Provide service on-site, over the phone, via chat message, and remote log-in for clients- Manages budget, invoices and all sales of services to clients- Interpersonal relations: Ensures a smooth and positive experience for clients- Projects range from simple computer problems to designing and installing complete home networks- Build custom computers based on clients’ needs and maintain said computers for clients- FAQ creation for clients who request instructions to look back to- Consistent five figure annual income in fiscal years 2010-2011- On average, because of satisfaction, 95% of my clients call back for more of my services- Parkersoft Computers served as tech support for “The Vine” restaurant in Fremont, CA

Palo Alto, California

Job Responsibilities:- Tier 1 & 2 Tech support- System Imaging and Software Configuration- Deployment of I.T. assets (computers, servers, printers)- Perform inventory and record keeping- Writing instructional documentation- Drive and maintain company vehicleSee Projects below:

Computer Programming

Activities and Societies: Programming in C

Server Infrastructure & Configuration

High School, Computer And Information Sciences And Support Services, 3.8Gpa

Activities and Societies: Competitive Speech & Debate League (STOA)Besides typical academics, I focused on Technology, the understanding.