• Assign or schedule tasks in order to meet work priorities and goals.• Handling multiple roles managing both technical and business challenges. • Monitoring and reporting about network performance, Maintaining Technical documents, On-call support, Ticket queue management, and support within ITIL framework, client and vendor coordination during critical concerns.• Responsible for handling and solving clients' issues via ticketing tools and mails as well as knowledge about working on virtual machines.• Assign or schedule tasks in order to meet work priorities and goals.• Meet with managers and clients on phone calls to resolve problems

• Primary responsibility was to verify the customer details over the phone call and on successful verification sends a confirmation to the insurance company to issue the policy.• Involved in handling customer queries related to insurance products purchased by them.