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Peter Chirgwin is listed as Senior Data Analyst at Vocus, a company with 1630 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at vocus.net and a matched LinkedIn profile for Peter Chirgwin.
Peter Chirgwin previously worked as Business Analyst at Vocus and Billing Project Analyst at Vocus. Peter Chirgwin studied at Marsden High School, West Ryde.
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Since 1998 I have worked at One.Tel/Net, iiNet, OzEmail, Flow, PowerTel, AAPT, Telstra and Vocus managing residential, small business, corporate/SME, wholesale and to carriers customers. From mums & dads to the chief executives and GMs telcos across Australia. During these years I have worked in billing disputes, projects, contract implementations & design, billing production, configuration, billing architecture, faults/technical support, billing operations, customer service, mediation, collections/credit, skip tracing, law enforcement/fraud, service management, legal and billing activations, to mention just a few areas. From creating businesses cases, customer presentations, executive level reporting and presentations, operational reporting, and strategic planning documents whilst being a key stakeholder in major system migrations & projects.Specialising in dispute management I have personally resolved thousands of major disputes involving complex technical, provisioning, billing and contractual issues relating to millions in adjustments and hundreds of millions in revenue. From re-rating millions of records, analysing years of on/off data, to joining disparate, very large, datasets I have the technical abilities to create detailed and effective resolutions.I have also created & managed dispute teams for several telcos with the usual goals of reducing their adjustments and, TIO disputes whilst improving customer satisfaction (NPS).From managing interstate teams and people, to travelling extensively meeting with major corporations and telcos I have extensive skills in stakeholder management. Working as a team player or as an individual contributor across multiple time zones I pride myself on my flexibility.I look forward to discussing with you how I can bring value to your business.
Listed skills include Telecommunications Billing, Invoicing, Telecommunications, Billing Systems, and 44 others.
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Sydney, New South Wales, Australia
Vocus Billing Operations- Projects (analysis, requirements, solutions etc)- Reporting and analysis- Revenue Assurance; identification, root cause, correction and billing of revenue- Documentation and process design and updating. - support and coaching
Baulkham Hills
- Billing Configuration - Billing Production (bulk activation)- Reporting | extract | data analysis- Voice mediation validation work- Billing construct design work - Billing System Migrations- Complex/Large disputes (30 million CDRs+)- Stakeholder & Vendor management - writing PostGres & informix SQL scripts- Python (basic)- Process improvement - Root.
Sydney
- Billing Operations for Telstra Enterprise & Government, Telstra Business segments. - Reporting- Dispute management, - Root cause analysis- Process
Sydney
- E2E process development- Driving improvement through development of better processes- Managing strategic customers $30m > Telstra Enterprise & Government- Designing Billing Solution for strategic customers. - Training.- mentoring.
Sydney
- Managed a team of dispute analysts across Melbourne, Sydney and Brisbane. - Strategic planning- Process and system development- Product development- Customer presentations- Executive reporting
PowerTel August 2006 – May 2007- managing billing disputes- billing operations- wholesale billing processing and feeds.
Project Work: Day to Day Responsibilities: High Value Customer Management (top 10 customers) Collections Escalated complaints & Dispute resolution (including TIO & pseudo-legal) Technical, Billing & Sales support (DSL, Dial and Domain products) End of Month reporting (drafting) Customer Service documentation Team coaching & training
Project Work: Day to Day Responsibilities: High Value Customer Management Escalated complaints & Dispute resolution (including TIO) Technical, Billing & Sales support (DSL, SDSL, Dial) Administration of billing run (packing etc). Customer Service documentation Team coaching & training Cross Branding support & day-to-day running of Planet Internet.
OzEmailOctober 2001– October 2002 Collection of delinquent accounts Payment processing Resolution of customer, TIO & Legal complaints Law Enforcement requesting processing Supporting DSL & Dial customers ranging from residential to Corporate users (such as the University of Technology Sydney) Team coaching & training
- Managed billing disputes- approved credits - coached team- training
Other employees you can reach at vocus.com.au. View company contacts for 1630 employees →
Sudarshan B.
Colleague at Vocus
Mysore, Karnataka, India, India
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AS
Andrea S.
Colleague at Vocus
Sunbury, Victoria, Australia, Australia
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AA
Allie Atkins
Colleague at Vocus
Thornlands, Queensland, Australia, Australia
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LH
Luke Hellsing
Colleague at Vocus
Tasmania, Australia, Australia
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LW
Lee Wang
Colleague at Vocus
Melbourne, Victoria, Australia, Australia
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DN
Dinujoseph Nilangavu Lazer
Colleague at Vocus
Sydney, New South Wales, Australia, Australia
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SM
Sheena Mckenzie
Colleague at Vocus
Greater Sydney Area, Australia
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TR
Tini Rahman
Colleague at Vocus
Perth, Western Australia, Australia, Australia
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UH
Umreen Hansra
Colleague at Vocus
Sydney, New South Wales, Australia, Australia
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UA
Usman Ashraf
Colleague at Vocus
Lahore District, Punjab, Pakistan, Pakistan
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Quick answers generated from the profile data available on this page.
Peter Chirgwin works for Vocus.
Peter Chirgwin is listed as Senior Data Analyst at Vocus.
AeroLeads has found 1 work email signal at @vocus.net for Peter Chirgwin at Vocus.
Peter Chirgwin is based in Greater Sydney Area, Australia, Australia while working with Vocus.
Peter Chirgwin has worked for Vocus, Telstra, Aapt, Powertel, and Iinet.
Peter Chirgwin's colleagues at Vocus include Sudarshan B., Andrea S., Allie Atkins, Luke Hellsing, and Lee Wang.
You can use AeroLeads to view verified contact signals for Peter Chirgwin at Vocus, including work email, phone, and LinkedIn data when available.
Peter Chirgwin studied at Marsden High School, West Ryde.
Peter Chirgwin is listed with skills including Telecommunications Billing, Invoicing, Telecommunications, Billing Systems, Management, Telco, Strategy, and Vendor Management.
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