• Provide various IT services including Application and IT support. • Seamlessly working on Company projects to build and maintain infrastructure.• Configure & Support Network for business premises. • Support for Migration IT Infra, Devices, Data to cloud. • Create small infra on cloud for small business and provide real-time support. • Realtime Data centre Support to Multiple Datacentre.• Configure and Support Peripheral like RF Scanner, VOIP, Printer, EFPOS.• Provide, Manage & Train Support Engineer for vendor dispatch jobs.

• Provided pre- & post- technical support. Investigated and responded to technical inquiries related to the products.• Investigated application problems and provided solutions to customers.• Providing desktop and system support at require level.• Support Hybrid Infrastructure.• Provide support on multiple sites through call, remote or video support.• Responsible to lead End-user Support team over APAC region for any support. • Responsible for Manage Peripheral Configuration like RF Scanner, VOIP Device, Printer, Security Devices.

• Responsible for Manage & Support IT Infra. • Responsible for Support End-user.• Responsible for Training new employees. Assistance with training of staff and compiling procedural documentation.