• Managing Global Order to Cash, Billing operations, and Process excellence & Quality team.• Responsible for hiring, team alignment, team performance reviews and talent engagement.• Identify process improvement/automation areas. Responsible for leading project teams to help evaluate value streams and business processes within various segments of the business in terms of effectiveness and efficiency. Responsible for project results and the quality of project execution Identify key deliverables, conduct end-to-end assessment, and build solutions and processes that allow stakeholders drive improvements and enhance efficiencies.• Continuously improve existing process and help teams design new processes that are robust, effective, and efficient Achieve Cost Reduction Targets with regular updates to Senior Management• Identify process improvement/automation areas. Responsible for leading project teams to help evaluate value streams and business processes within various segments of the business in terms of effectiveness and efficiency. • Redefining processes to enable timesaving and look at cost-saving opportunities.• Working on process improvements and process automation projects along with Automation/RPA/Transformation team.• Worked on projects to help improve DSO and CSAT, NPS scores.• Worked on policy/rule book designing to help streamline process intakes and overall workflow.• Work with internal stakeholders to know pain areas and design QMS, SPO repository for entire OTC , workflow design/redesign , process streamlining, process enhancements, automation/RPAs• Manage Establish communication between internal and external groups - Provide timeline and set expectations.• Contribute to new process releases and system enhancements by providing insight and performing UATs.

•Managing Global billing operations, OTC and process excellence.• Responsible for hiring, team alignment, team performance reviews and talent engagement.• Identify process improvement/automation areas. Responsible for leading project teams to help evaluate value streams and business processes within various segments of the business in terms of effectiveness and efficiency. • Maintain SLAs, NPS and CSAT scores.Redefining processes to enable timesaving and look at cost-saving opportunities.• Manage Establish communication between internal and external groups - Provide timeline and set expectations• Consult with product teams, trainers, and systems support to identify service-impacting issues• Contribute to new process releases and system enhancements by providing insight and performing UATs.

Direct Reporting to APAC Regional Head.Spearheading the Order Services department for Pune location managing booking/quoting of global orders for BMC Order Services team.Managing 3 processesRenewals and License auditing – Working on Oracle based platform for invoicing the orders for global customers and partners as per rule-based process. Sales order desk – Working on SFDC and CPQ platform for quoting of partner deals. Educations billing--Working on Oracle platform to generate invoices for the customers/partners who have enrolled and availed the product trainings.Successfully Transitioned the Order services process from head office in Houston to the Pune location.Transition started in July 2014 and ramped up gradually, along with consistent ramp up in volumes and trainings on different work types. Team ramped up from a team size of 3-18 within two years and successfully transitioned the entire Order services process within 1 year’s timeframe.