Mastery Level Customer Relations Specialist
Utica, New York Area
From 2011-2014, I acted as Customer Service contact with agents, small business owner and internal customers. Responsibilities include, but not limited to, taking payments, reviewing billing accounts, making changes to Spectrum, Workers Compensation and Commercial Auto liability policies. Also responsible for providing explanations of coverage for the above listed policy types, while maintaining high performance standards and outstanding customer service.While in this position, I took on additional responsibilties such as acting as a call coach for new hires, and later in my career, training a class of new hires. I have also done peer to peer mentoring and have once the Hartford excellence award in 2011 and 2013.