Pat Carroll's Location
Washington DC-Baltimore Area, United States
Pat Carroll's Contact Details
Pat Carroll work email
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Pat Carroll personal email
n/a
Pat Carroll phone numbers
About Pat Carroll
I’m a detail-oriented problem solver dedicated to easing customer’s pain points, driving continuous improvement in achieving purposeful results, and providing quality service for my clients.
Pat Carroll's Current Company Details
Pat Carroll Work Experience Details
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Sr. Process ManagerCapital OneWashington, Dc, Us
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Process ManagerCapital One Oct 2022 - PresentRemote
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Cfam Process Management FellowCapital One Apr 2022 - Oct 2022RemoteSelected for the Customer-Facing Associate Mobility (CFAM) program supporting Financial Services (FS) Loan Servicing - Set Up My Loan (SUML) experience and Back Office (BAK) team.
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Principal Qa Platform Activations CoordinatorCapital One Jan 2021 - Apr 2022Remote- Assisted the Capital One Auto Finance Activations Team in managing the Product QA process for the Leads Navigator product - Acted as Subject-Matter Expert in Product QA, Post-Activation process, process documentation, product implementation resolution, and the full Platform Activations process- Trained, mentored, and develop new hires and existing associates who are cross-trained in Product QA processes- Created an onboarding and training process for reviewing the QA work of new hires- Served as an escalated point of contact for Senior Coordinators on the Activations team - Led a CRM resolution task during the majority of Q2 that reduced the number of impacted dealers from 277 to 97 before the task was delegated to a new team - Presented key elements and provided demonstration of Product QA processes in front of an audience of Activations associates, PSMs, and leadership - Utilized Jira to escalate technical issues affecting functionality of the product to provide a resolution for the web provider- Conducted QA and activation of 2,500+ dealerships on Leads Navigator product during tenure on the Activations- Owned the Post-Activation process, created process documentation, and integrated a revised Post-Activation support process in Salesforce- Led the Circles team in addressing problems affecting daily processes, providing potential solutions, and driving continuous improvement in accordance with SLQ2CQ framework
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Platform Activations Coordinator (Contractor)Capital One May 2020 - Jan 2021Remote- Assisted the Capital One Auto Finance Activations Team in the implementation and activation of the Auto Navigator Leads Program and Leads Navigator tools on car dealerships' websites in a nationwide campaign- Served as an instrumental part of an Alpha project in the implementation and activation of 1,000 dealerships in six months - Managed 200+ dealerships throughout the full platform activations process, from request for onboarding information to activation of a live product on the dealership's website - Trained, mentored, and developed new team members on the full platform activations process within a remote environment - Utilized Salesforce in the data collection, data entry, reporting, and security of dealerships' information- Partnered and engaged with dealership GMs/Owners, inventory and web providers, and regional and area sales managers to gather dealership onboarding information, provide status updates, and escalate and resolve any issues during the activations process
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Hr Recruiting Coordinator (Contractor)Capital One Dec 2018 - May 2020Mclean, Virginia, United States-Provide recruiting support services for Capital One’s recruiting process, standards and systems-Serve as primary interview scheduling contact for candidates and internal clients (recruiters, hiring managers, etc.)-Escort candidates through the entire interview process in scheduling preparation, travel, and on-site and virtual interviews-Build and maintain strong relationships with recruiters, executive assistants and hiring managers to ensure flawless execution of the interviewing process-Lead bi-weekly meetings with recruiters and management to discuss updates and process improvements -Prepare various materials, reports and files for interviews and consensus meetings
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Account Recruiting ManagerMetro Systems, Inc. Nov 2016 - Oct 2018Alexandria, Va-Engage in Business to Business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications, and Telecommunications.- Consistently communicate with Senior Level IT Directors and Management to understand their needs and help gain advantages for future business opportunities.- Act as business partner to advise clients on the appropriate staffing model (staff augmentation, SOW, RPO, MSP, VMS) based on IT goals.- Possess sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service and delivery.- Identify, target and execute new business opportunities within key clients, markets and industries.- Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.- Work closely with Delivery (Recruiting) Team to identify, screen and place technical resources.- Consistently evaluate client base and future business opportunities to ensure and validate an efficient strategy, growth and profitability.- Involved in Business Development and identifying target opportunities for Teaming- Knowledgeable on Security Clearances, Government Contracting, Proposal processes, and general Government services -
Technical RecruiterMetro Systems Inc. Jun 2016 - Oct 2016Alexandria, Va- Recruited for a variety of technical positions for both commercial and government clients. - Contacted qualified candidates by phone, email, LinkedIn to discuss their technical background related to our client’s needs. - Utilized job boards, including Dice, Monster, CareerBuilder and LinkedIn to market job positions and identify quality candidates.- Performed personal interviews to gauge technical assessment and professionalism. - Used Customer Relationship Management (CRM) system, Bullhorn, to track, organize and record candidate interactions throughout entire recruiting life cycle. - Generated sales leads for new business growth opportunities.
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Police Officer RecruitFairfax County Government Oct 2015 - Apr 2016Fairfax, Va-Trained in DCJS training objectives focused on communication, legal and investigations-Demonstrated rapport building and conflict resolution skills in practical scenarios-Certified in CPR, AED, First Aid, NCIC and VCIN -
Assistant Branch ManagerEnterprise Jul 2015 - Sep 2015Fredericksburg, Va- Managed daily rental operations of a 100+ vehicle branch in core areas of business: customer service, growth, employee development and profitability. - Motivated and trained team of 7 employees in best business and sales practices to reach personal sales goals.- Developed rapport with customer base and resolved customer disputes with professionalism to ensure repeat business - Created, implemented and managed inside and outside sales plans to capitalize on existing and new business opportunities. -
Management TraineeEnterprise Rent-A-Car Sep 2014 - Jul 2015Stafford, Va- Learned all aspects of running a multi-million dollar corporation, assisting customers, developing marketing plans, and increasing sales growth efforts personally and for the branch.- Boosted the branch’s revenue and profit as a sales representative, finishing top half in sales in 4 of 6 months on Regional MT Matrix.
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Public Relations InternNahigian Strategies, Llc. Jun 2014 - Sep 2014Washington, D.C.-Pitched media advisories and events to media contacts to boost client exposure-Updated media reports for clients through databases, Vocus and Metro Monitor-Acted as a press liaison and ZAC Foundation representative at Boys and Girls Club water safety camp in Wilmington, NC -
Publications And Editorial InternAmerican Correctional Association Feb 2014 - May 2014Alexandria, Virginia- Proofread and edited articles for publication in an array of print and online editorials- Created original content for ACA’s bi-monthly publication, Corrections Today and online newsletter, On the Line- Contacted and organized database of contributors for publication submissions and peer review -
Online Managing EditorGeorge Mason University - Office Of Student Media Aug 2013 - Dec 2013Office Of Student Media, George Mason University- Manage a staff of editors in day-to-day operations of online news website- Use Associated Press style in editing the final drafts of stories before publishing- Encouraged the use of multimedia to visually relay information to diverse readership
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Sports And Recreation EditorConnect2Mason Jul 2012 - May 2013Fairfax, Va- Managed and advised staff of writers- Planned, assigned and edited weekly stories - Trained staff in journalistic writing, AP style, and interviewing and reporting techniques -
Team MemberChick-Fil-A Jun 2008 - Jan 2013Fredericksburg, Virginia, United StatesCustomer service and community engagement
Pat Carroll Skills
Editing
Social Media
Microsoft Office
Social Networking
Journalism
Customer Service
Public Speaking
Leadership
Technical Recruiting
Microsoft Word
Recruiting
Criminal Justice
Legal Issues
Public Policy
Publications
Staffing Services
Reporting And Analysis
Proofreading
Sales
Interviews
Management
Interviewing
Account Management
Online Journalism
Internet Recruiting
Microsoft Powerpoint
Employee Learning And Development
Networking
Temporary Placement
Human Resources
Customer Relationship Management
Data Entry
Onboarding
Microsoft Excel
Communication
Training
Time Management
L&d
People Development
Staff Development
Talent Management
Training And Development
Hr Management
Compensation And Benefits
Employee Training
Ap Style
News Writing
Feature Articles
Feature Writing
Powerpoint
Sports Writing
Marketing
Sports
Ap Stylebook
Pat Carroll Education Details
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Criminology, Law And Society -
Advanced Studies
Frequently Asked Questions about Pat Carroll
What company does Pat Carroll work for?
Pat Carroll works for Capital One
What is Pat Carroll's role at the current company?
Pat Carroll's current role is Sr. Process Manager.
What is Pat Carroll's email address?
Pat Carroll's email address is pa****@****cox.net
What is Pat Carroll's direct phone number?
Pat Carroll's direct phone number is +154027*****
What schools did Pat Carroll attend?
Pat Carroll attended George Mason University, Colonial Forge High School.
What are some of Pat Carroll's interests?
Pat Carroll has interest in Writing, Politics, Basketball, History, Camping, Books, Music, Sports, Journalism, Golf.
What skills is Pat Carroll known for?
Pat Carroll has skills like Editing, Social Media, Microsoft Office, Social Networking, Journalism, Customer Service, Public Speaking, Leadership, Technical Recruiting, Microsoft Word, Recruiting, Criminal Justice.
Who are Pat Carroll's colleagues?
Pat Carroll's colleagues are Monique Taylor, Taylor Chapman, Angelo Reginold, Helen Kreutzer, Janice Mckeel, Venkat Sai, Olivia Hilder.
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Pat Carroll
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Pat Carroll
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