Pat Carroll Email & Phone Number

Washington, Dc, Us

Remote

Remote

Selected for the Customer-Facing Associate Mobility (CFAM) program supporting Financial Services (FS) Loan Servicing - Set Up My Loan (SUML) experience and Back Office (BAK) team.

Remote

- Assisted the Capital One Auto Finance Activations Team in managing the Product QA process for the Leads Navigator product - Acted as Subject-Matter Expert in Product QA, Post-Activation process, process documentation, product implementation resolution, and the full Platform Activations process- Trained, mentored, and develop new hires and existing associates who are cross-trained in Product QA processes- Created an onboarding and training process for reviewing the QA work of new hires- Served as an escalated point of contact for Senior Coordinators on the Activations team - Led a CRM resolution task during the majority of Q2 that reduced the number of impacted dealers from 277 to 97 before the task was delegated to a new team - Presented key elements and provided demonstration of Product QA processes in front of an audience of Activations associates, PSMs, and leadership - Utilized Jira to escalate technical issues affecting functionality of the product to provide a resolution for the web provider- Conducted QA and activation of 2,500+ dealerships on Leads Navigator product during tenure on the Activations- Owned the Post-Activation process, created process documentation, and integrated a revised Post-Activation support process in Salesforce- Led the Circles team in addressing problems affecting daily processes, providing potential solutions, and driving continuous improvement in accordance with SLQ2CQ framework

Remote

- Assisted the Capital One Auto Finance Activations Team in the implementation and activation of the Auto Navigator Leads Program and Leads Navigator tools on car dealerships' websites in a nationwide campaign- Served as an instrumental part of an Alpha project in the implementation and activation of 1,000 dealerships in six months - Managed 200+ dealerships throughout the full platform activations process, from request for onboarding information to activation of a live product on the dealership's website - Trained, mentored, and developed new team members on the full platform activations process within a remote environment - Utilized Salesforce in the data collection, data entry, reporting, and security of dealerships' information- Partnered and engaged with dealership GMs/Owners, inventory and web providers, and regional and area sales managers to gather dealership onboarding information, provide status updates, and escalate and resolve any issues during the activations process

Mclean, Virginia, United States

-Provide recruiting support services for Capital One’s recruiting process, standards and systems-Serve as primary interview scheduling contact for candidates and internal clients (recruiters, hiring managers, etc.)-Escort candidates through the entire interview process in scheduling preparation, travel, and on-site and virtual interviews-Build and maintain strong relationships with recruiters, executive assistants and hiring managers to ensure flawless execution of the interviewing process-Lead bi-weekly meetings with recruiters and management to discuss updates and process improvements -Prepare various materials, reports and files for interviews and consensus meetings

Alexandria, Va

-Engage in Business to Business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications, and Telecommunications.- Consistently communicate with Senior Level IT Directors and Management to understand their needs and help gain advantages for future business opportunities.- Act as business partner to advise clients on the appropriate staffing model (staff augmentation, SOW, RPO, MSP, VMS) based on IT goals.- Possess sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service and delivery.- Identify, target and execute new business opportunities within key clients, markets and industries.- Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.- Work closely with Delivery (Recruiting) Team to identify, screen and place technical resources.- Consistently evaluate client base and future business opportunities to ensure and validate an efficient strategy, growth and profitability.- Involved in Business Development and identifying target opportunities for Teaming- Knowledgeable on Security Clearances, Government Contracting, Proposal processes, and general Government services

Alexandria, Va

- Recruited for a variety of technical positions for both commercial and government clients. - Contacted qualified candidates by phone, email, LinkedIn to discuss their technical background related to our client’s needs. - Utilized job boards, including Dice, Monster, CareerBuilder and LinkedIn to market job positions and identify quality candidates.- Performed personal interviews to gauge technical assessment and professionalism. - Used Customer Relationship Management (CRM) system, Bullhorn, to track, organize and record candidate interactions throughout entire recruiting life cycle. - Generated sales leads for new business growth opportunities.

Fairfax, Va

-Trained in DCJS training objectives focused on communication, legal and investigations-Demonstrated rapport building and conflict resolution skills in practical scenarios-Certified in CPR, AED, First Aid, NCIC and VCIN

Fredericksburg, Va

- Managed daily rental operations of a 100+ vehicle branch in core areas of business: customer service, growth, employee development and profitability. - Motivated and trained team of 7 employees in best business and sales practices to reach personal sales goals.- Developed rapport with customer base and resolved customer disputes with professionalism to ensure repeat business - Created, implemented and managed inside and outside sales plans to capitalize on existing and new business opportunities.

Stafford, Va

- Learned all aspects of running a multi-million dollar corporation, assisting customers, developing marketing plans, and increasing sales growth efforts personally and for the branch.- Boosted the branch’s revenue and profit as a sales representative, finishing top half in sales in 4 of 6 months on Regional MT Matrix.

Washington, D.C.

-Pitched media advisories and events to media contacts to boost client exposure-Updated media reports for clients through databases, Vocus and Metro Monitor-Acted as a press liaison and ZAC Foundation representative at Boys and Girls Club water safety camp in Wilmington, NC

Alexandria, Virginia

- Proofread and edited articles for publication in an array of print and online editorials- Created original content for ACA’s bi-monthly publication, Corrections Today and online newsletter, On the Line- Contacted and organized database of contributors for publication submissions and peer review

Office Of Student Media, George Mason University

- Manage a staff of editors in day-to-day operations of online news website- Use Associated Press style in editing the final drafts of stories before publishing- Encouraged the use of multimedia to visually relay information to diverse readership

Fairfax, Va

- Managed and advised staff of writers- Planned, assigned and edited weekly stories - Trained staff in journalistic writing, AP style, and interviewing and reporting techniques

Fredericksburg, Virginia, United States

Customer service and community engagement

Bachelor'S Degree, Criminology, Law And Society

Activities and Societies: Office of Student Media: Assistant Sports Editor - Broadside (2010) Sports Editor - Broadside (2011) Sports.

Advanced Studies, Advanced Studies

Activities and Societies: The Talon Student Newspaper & Molten Art Literary Magazine