Patrick Dicrecchio Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Blue Bell, Pa, Us

Philadelphia, Pa, Us

Reston, Va, Us

• Interview and hire all personnel• Build the help desk team from ground up• Manage 12 employees on the help desk team• Responsible for all 12 employee’s reviews• Managed the help desk system and created custom help desk reports• Inventoried all hardware using Barcodata which integrates with Track IT• Supported 1000+ users at the Corporate location• Wrote all Standard Operating Procedures and designed the Service Level Agreements • Designed all contracts with our venders• Responsible for all vendors relationships which included hardware, software, and returns• Handled any issues that went beyond the help desk team• Provided both phone, hands on, and remote support to the users

Mount Laurel, Nj, Us

• Interview and hire all personnel• Build the help desk team from ground up• Manage 7 employees on the help desk team• Project lead for new hardware and Citrix rollout to all 90 branches• Project lead for two different bank mergers• Supported 800+ users at the Corporate location and all 90 branches• Wrote backup policies and training guides for new employees • Responsible for all vendors relationships which included hardware, software, and returns• Assisted in all server builds, both hardware and software• Created new share drives with correct permissions• Build and designed the server room with cabinets and network ports• Handled all backups for all servers• Weekly status reports of projects and jobs that I currently was working on• Trained all users how to work the new VPN via classroom, telephone with Word document, and remotely dialed into their computer

Meudon, Fr

• Soley supported office of 200+ Windows ’95- 2000 users in a laptop and desktop environment • Provided phone support for 100+ remote users• Hardware break/fix• Managed all hardware inventory throughout the Americas• Support and maintain all network and local printers• Migrated all users from Lotus Mail to Outlook ’98- 2000• Migrated all users from Windows 95 to Windows 2000• Placed and Networked over 50 printers• Upgraded all desktops and laptops to Dell Dimension and Latitude• Responsible for all vendors relationships which included hardware, software, and returns• Changed server tapes daily and weekly• Help desk server support• Built Dell Power Edge servers