Vikesh Patel Email & Phone Number

Croydon, Gb

London, United Kingdom

•Successfully led end-to-end project management for O365 migration for 800+ users across all estates/geographies and remote workers, including procurement, stakeholder communications, pilot testing, service management, and post go-live support. •Successfully oversaw relocating the London headquarters office, consisting of 300+ individuals, within a demanding three-week timeframe. Managing the logistics of equipment, conducting thorough testing of desks and VC connectivity, providing assistance in setting up a new patch panel cabinet, and coordinating with suppliers and communicating updates to the broader business.•Demonstrated effective leadership in overseeing a transformative project to procure and implement new IT equipment for all employees. Managed the end-to-end process, including project management and the creation of user guides. •Facilitated and produced the image creation for laptop deployments, to streamline the process and ensure consistency. Additionally, enhanced operational efficiency by developing applications that are regularly deployed via SCCM. •Collaborated with the procurement team to establish multiple new offices across Europe and Asia, involved liaising with local suppliers to procure necessary equipment and coordinating the logistics.•Lead on a process improvement initiative with HR to enhance the efficiency and user-friendliness of the onboarding and offboarding processes for joiners and leavers. Implemented new procedures, by creating role-based groups for privileges, set up a self-service portal for managers and utilized Jira as a task management tool. •Spearheaded a continuous improvement initiative alongside the information security team, driving the efforts to minimize vulnerabilities within the organization. This involved leading weekly meetings to discuss and address current vulnerabilities, devising action plans using daily monitoring tools, and taking charge of executing necessary updates or removals of software.

London, United Kingdom

Projects •Led the project management efforts to revamp the solutions catalogue by leveraging Confluence. This involved creating a comprehensive collection of documented solutions and best practices, serving as a robust knowledge base for Quintessentially; subsequently reduced ticket resolution time by 20%. •Effectively orchestrated the planning and execution of desk migrations for the London office, over a three-month period. This involved coordinating the relocation of 300 individuals to new office spaces. The process encompassed meticulous planning, logistics management, and effective communication to ensure a smooth transition for all employees. •Successfully planned and executed the vendor change for UK mobile contracts three weeks ahead of schedule, ensuring a smooth transition with minimal disruption for all users. This involved coordinating the porting of phone numbers and the replacement of handsets.•Implemented robust version control and monitoring for antivirus software on individual laptops, by complying with the PCI standards across all devices. Ensuring that all devices were consistently updated and aligned with the required security standards. Key Responsibilities/Achievements •Assisted the Service Delivery Manager in coordinating service delivery operations, ensuring the timely resolution of customer issues and requests.•Managed the service desk, overseeing the handling of customer inquiries and escalations, and providing guidance and mentoring to team members.•Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency, resulting in a 25% reduction in response times.•Participate in the testing and implementation of new IT systems, software upgrades, and technology initiatives.•Document and maintain comprehensive incident reports, ensuring accurate and up-to-date knowledge base articles for future reference.

Croydon, United Kingdom