Assist business customers with ongoing issues and work with other departments in order to resolve chronic problems.

Provide technical assistance to business customers.

* Support service & install technicians.* Process Remedy tickets for various issues and problems.* Correct phone issues including switch problems, and other issues.* Support Tier 1 operations.

* Customer support and Internet and VOIP services. * Assist customers with internet related issues such as outages, email setup and resolution of customer's problems.

* Performed maintenance and repair on communication and navigation avionic equipment.* Maintain Automated Test Bench used for troubleshooting avionic systems.* Follow test procedures using schematics and diagrams.* Collateral Inspector for aviation equipment that was tested as "Ready for Issue"

* Interface with Sprint resolving phone order conflicts.* Complete works orders from field technicians.* Assist customer service personnel with phone related issues and order entry errors.

Assist customers with connecting to internet service by guiding them through resetting of equipment. Setup service calls when issues cannot be resolved. In addition, help with setting up and troubleshooting email accounts.

* Installed High Speed Data services at customer residence.* Ensured proper signal levels and setup email accounts.

Work Center supervisor for avionics shop. Tested and repaired communication and navigational aviation equipment removed from aircraft. Repaired down to circuit board level and interfaced with supply department to ensure an adequate pool of repairable equipment was on board for deployments. Also assigned as training petty officer scheduling training lessons and personnel for lectures. In addition, was part of shipboard team during general quarters battling fires and other shipboard damages.