Regularly handled escalated and hot CPE customers and issues.Research information to aggressively troubleshoot issues in a timely manner.Communicate information and concepts in a user friendly manner to different skill sets. Exceptional organization and time-management skills.Support customers in a professional manner.Ability to maintain professionalism and work well in a team environment.Detail oriented, ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously.

• Experience with Microsoft System Center Configuration Manager and Symantec Ghost Solution Suite. • Technical competence with patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.• Researching information to answer questions promptly. • End user software and hardware technical support. • Create and modify technical documents for new procedures. • Communicate information and concepts in a user friendly manner to different skill sets. • Exceptional organization and time-management skills.• Support customers in a professional manner.• Detail oriented, ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously. • Coordinate effectively with other departments as needed.